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metrics to contribute to regular reports that describe the state of client interactions. Assign tickets from the queue to the appropriate resources including junior staff and other departments. Projects
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University of California, San Francisco | San Francisco, California | United States | about 2 months ago
, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html Department Description The UCSF Department of Ophthalmology consists of approximately
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scheduling processes Update forms as necessary to collect relevant scheduling information Respond to general questions in Classroom Services ticketing queue and assist with other general office duties Assist
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scanned. Process and authenticate electronic documents in Hyland OnBase system workflow queues. Demonstrate integrity in working with confidential information while maintaining FERPA compliance. Assist in
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referral work queues and act as the primary contact for referring physicians and new patients. Schedule and register patients accurately, ensuring compliance with guidelines and collecting necessary
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experience with EMR, such as EPIC, including In Basket and Work Queues. Training or equivalent recent experience in billing, authorizations, referrals, medical terminology, and comprehensive insurance plans
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management, and patient care coordination. Key Responsibilities: New Patient Scheduling and Processing: Manage referral work queues and act as the primary contact for referring physicians and new patients
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the insurance coverage and benefits for facility and professional services Review scheduled appointments through patient work queue, and obtain insurance authorizations through assigned payer administrators
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the insurance coverage and benefits for facility and professional services Review scheduled appointments through patient work queue, and obtain insurance authorizations through assigned payer administrators
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experience with ACD lines, and call queues. Spanish speaking. Principal Responsibilities 1. Answers telephone calls and assess urgency of call. Provides assistance or directs caller to appropriate person