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. Maintains acceptable levels of speed and accuracy. Effectively monitors assigned work queues and workload, ensuring resolve of accounts in a timely and accurate manner. Takes initiative on issues and/or
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on an as-needed basis. 7. Conducts projects to install or evaluate software or procedures in its use. 8. Provides support for printers and printer queues on the UH network. 9. May provide training to faculty
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with the assignment of tickets in the queue. Training and Mentoring: Assist with the training and mentoring of student employees and more junior full-time staff. Provide feedback regarding student
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out procedures in the point of sale system. Works the fill queue within the dispensing software. Answers phone call and provides pharmacy counter services. Maintains adequate medication stock in all
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. Monitor and manage the Emburse queues for submitted reports daily. Review the reports for accuracy, and approve when all requirements are met. If necessary, consult with the appropriate staff members
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Three (3) years of customer service experience and/or call center experience Recent experience with EMR, such as EPIC, including In Basket and Work Queues. Training or equivalent recent experience in
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resolved and clean claim has dropped. Performs duties with adherence to timely filing deadlines and awareness of charge lag and lag time in work queue. Interacts with management and staff members to discuss
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forms. Manages the department's email and fax queues; routes items to the appropriate staff or other university offices for timely response. Coordinates the review and processing of dissertation/thesis
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or authorizations for medical services as needed, and/or a referral, if required. Develops relationships with referring physicians and prioritizes queues/lists for requests for appointments. If applicable, processes
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Vendor Assessment Tool (HECVAT), for submissions involving sensitive information. Computerized Information Access (CIA) Requests: Assist with monitoring CIA form queues, as well as outreach to requesters