Technology Support Analyst

University of North Carolina at Chapel Hill, United States

Updated: 2 days ago
Location: Chapel Hill, NORTH CAROLINA
Job Type: FullTime
Deadline: 02 Feb 2026

Posting Information
Posting Information


Department ITS - Customer Experience-607000
Career Area Information Technology
Is this an internal only recruitment? No
Posting Open Date 01/22/2026
Application Deadline 02/02/2026
Position Type Permanent Staff (SHRA)
Position Title Technology Support Analyst - Contributing
Salary Grade Equivalent DT05 / IT01
Working Title Technology Support Analyst
Position Number 00059274
Vacancy ID P020755
Full-time/Part-time Permanent/Time-Limited Full-Time Permanent
If time-limited, estimated duration of appointment
Hours per week 40
Work Schedule
40 hours per week/ 8a – 5p Mon – Fri; hours are subject to change based on business needs
Work Location CHAPEL HILL, NC
Position Location North Carolina, US
Hiring Range 49,611 - 52,000
Pay Band Information
To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet .

Position Summary Information


Be a Tar Heel!
A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities . Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.
One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.
University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package , paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.
Primary Purpose of Organizational Unit
ITS Customer Experience & Engagement (CE&E) strives to provide the highest level of customer satisfaction through effective, reliable and professional IT support, in partnership with campus units. Among its functions, CE&E provides website, communications, digital accessibility, and voice services, and support from the Service Desk, including the Business Systems Help Desk.
Position Summary
This position may be eligible for a hybrid work arrangement that may include a partially remote work location, consistent with System Office policy. UNC Chapel Hill employees are generally required to reside within a reasonable commuting distance of their assigned duty station.
This position provides Tier 1 (intermediate) technical support to faculty, staff and students for a variety of applications and services used across a wide range of systems, networks, and platforms. Areas of support include Lenovo/Mac CCI hardware, Microsoft Windows, Mac OS operating systems, Microsoft Office Professional, various E-mail clients, Internet browsers, networking, and campus IT services. This intermediate technical support is provided via phone, web, email, chat, walk-up and social media channels. Principal duties involve diagnosing and resolving intermediate customer technical problems in collaboration with Service Desk colleagues. An employee in a Tier 1 position will have a ‘primary team’ of either phones/chat or walk-in, but will perform all service desk functions.
Minimum Education and Experience Requirements
Associate’s degree in Computer Information Technology, computer Technology Integration, Networking Technology, or related area and one year of experience in the information technology field related to the position’s role; or
- Bachelor’s degree from an appropriately accredited institution and one year experience in the information technology field related to the position’s role; or
- Bachelor’s degree in computer science, computer engineering, math or engineering or related technical degree from an appropriately accredited institution; or an equivalent combination of education and experience.
- Journey level required an additional one year of experience
- Advanced level required an additional two years of experience.
Management Preferences
This posting was approved prior to the state mandated discontinued use of “Required Qualifications, Competencies, and Experience”. Postings initially approved prior to 1/23/2026 will fall under previous review and selection policies.

Required Qualifications, Competencies, and Experience
  • Intermediate knowledge and understanding of supported applications
  • Customer relationship tracking system experience
  • Previous service desk experience
  • Exceptional communication skills
  • Exceptional customer service skills
  • Power user understanding of Windows and Mac environments
  • Strong interpersonal skills


Preferred Qualifications, Competencies, and Experience
  • Telephone technical support experience
  • Academic environment experience
  • TDX experience
  • Microsoft Office
  • Exchange
  • Windows and Apple Products and Operating Systems
  • Campus IT experience (UNC or other campus environment)
  • Programming language knowledge
  • ERP, PeopleSoft or similar systems support
  • Ability to multi-task (i.e., typing and talking)
Required Licenses/Certifications
Special Physical/Mental Requirements
100% technical support over the phone which requires long-term sitting or standing at a desk for 8 hours a day.
Campus Security Authority Responsibilities
Not Applicable.
Position/Schedule Requirements Overtime occasionally, Weekend work occasionally
Special Instructions
This posting was approved prior to the state mandated discontinued use of “Required Qualifications, Competencies, and Experience”. Postings initially approved prior to 1/23/2026 will fall under previous review and selection policies.
Quick Link https://unc.peopleadmin.com/postings/312255

Contact Information


Office of Human Resources Contact Information
If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu
Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.
Equal Opportunity Employer Statement
The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.

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