Customer Service Representative I - OFMD

Details

Posted: Unknown

Location:

Salary:

Summary:

Summary here.

Details

Posted: 18-Jan-26

Location: St. Louis, Missouri

Type: Full-time

Categories:

Healthcare
Staff/Administrative

Internal Number: JR92162

Scheduled Hours Empty heading
40

Position Summary Empty heading
The Operations & Facilities Management Department (OFMD) at WashU Medicine provides essential services that sustain the medical campusâ™ mission of excellence in patient care, research, and education. Guided by our PRIDE+ Core Values of Professionalism, Respect, Integrity, Dedication, Excellence, and Mutual Support, we foster a culture of accountability, service, and collaboration across the medical campus.
OFMD manages the maintenance and operation of more than 65 buildings, encompassing over 14.8 million gross square feet, including the 11-story, 609,000-square-foot Neuroscience Research Building (NRB), home to one of the worldâ™s largest concentrations of neuroscientists. Our team delivers operational and administrative support, strategic planning, and project management to ensure efficient, safe, and innovative facility operations.
As WashU Medicine continues to expand its clinical, research, and teaching footprint across and beyond campus, OFMD remains a trusted partner, driving excellence through seamless facility management and unwavering support of the universityâ™s mission. For additional information, view a quick message from some of our employees: https://facilities.med.wustl.edu/Careers.
Greets and provides accurate information while meeting the needs of the customers. The primary point of contact for all customers visiting and/or contacting the Operations and Facilities Management Department.

Job Description Empty heading

Primary Duties & Responsibilities:

• Receives, records, and distributes verbal and written work orders from departments to service crews for Facilities Engineering, Custodial, and parking issues, prioritized based on urgency. Coordinates with other facilities units to ensure the follow-up and completion of assigned work orders. Responsible for the distribution of planned, limited, and emergency outages.
• Provides customer service to walk-up customers, by phone, and for online work order submittal. May provide support to students and guests as it relates to front desk activities.
• Maintains call quality by providing customers with accurate information in a timely and professional manner. Provides tier-one customer service follow-up and ensures completion and close-out of escalated service issues. 
• Handles issues with University parking permits and U-Passes.
• Distributes university-issued badges for Access Control.
• Responsible for cash handling, including payment intake, providing change, preparing receipt vouchers, daily balancing, and cash reconciliation.
• Provides data entry within multiple databases and systems supporting the Facilities Management department. This may include work order supplies, equipment, and inventory updates, and customer and account charges.
• Maintains a strong working knowledge of software, computer, and telephone systems, as well as facilities terminology, in assigning and/or dispatching work.
• Performs other duties as assigned and in support of the Operations & Facilities Management Department.

Working Conditions:
Job Location/Working Conditions

• Normal office environment. 

• Alternative work schedule as a regular part of the job (shifts, evenings, weekends).

• Ability to sit or stand for extended periods.

Physical Effort

• Typically sitting at a desk or table.

Equipment

• Office equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications Empty heading

Education:

High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications/Professional Licenses:

No specific certification/professional license is required for this position.

Work Experience:

Relevant Experience (1 Year)

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job Empty heading
WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.
Empty heading

Preferred Qualifications Empty heading

Education:

No additional education unless stated elsewhere in the job posting.

Certifications/Professional Licenses:

No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience:

No additional work experience unless stated elsewhere in the job posting.

Skills:

Customer Service, Organizational Commitment, Professional Integrity, Strive for Excellence, Teamwork

Grade Empty heading
G05-H

Salary Range Empty heading
$17.03 - $24.61 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions Empty heading

For frequently asked questions about the application process, please refer to our External Applicant FAQ .

Accommodation Empty heading

If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu  or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening Empty heading
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement Empty heading

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Take advantage of our free Metro transit U-Pass for eligible employees.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? Weâ™ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO Statement Empty heading
Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the Universityâ™s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Washington University is dedicated to building a community of individuals who are committed to contributing to an inclusive environment â“ fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.

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About Washington University in St. Louis
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.
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