Application Support Consultant (Learning and Teaching Experience)

Teaching and Learning Experience

Located in Ōtautahi | Christchurch, Aotearoa | New Zealand

• 5 weeks annual leave +5 days university holidays
• Generous superannuation provisions (up to 6.75% employer contribution)
• Permanent / Full-time (37.5 hours) position
• On Campus (no remote)

Kia hiwa rā, kia hiwa rā!
He hiahia, he pūkenga nōu ki te mahi a te Application Support Consultant? Nāia te pōwhiri nā Te Whare Wānanga o Waitaha kia tono mai i te tūranga nei.

Āu Mahi | What You Will Do
As an Applications Support Consultant, you will ensure learning and teaching applications are reliable, secure, and well supported. You will provide operational support, resolve incidents, manage system changes and upgrades to continuously improve the digital experience. You will also diagnose application issues, maintain documentation, support users, and ensure systems meet security and business continuity requirements, bringing a strong customer focus to your work.

Mōu | Who You Are
You are a capable, service-focused applications professional with hands-on experience supporting enterprise systems in a live environment. You enjoy problem-solving, working collaboratively, and delivering stable, well-documented solutions that meet business needs.

Your skills and experience include:

• A relevant bachelor’s degree (NZQA Level 7) in computing or a related discipline.
• Proven experience supporting and administering enterprise applications
• Demonstrated ownership of incident resolution and system availability
• Hands-on experience managing application changes, upgrades, and configurations
• Experience supporting Learning Management Systems or similar platforms
• Proven ability to diagnose and resolve issues using logs and analysis
• Experience creating clear technical documentation or user guidance
• Strong communication skills, a customer-centric mindset

Mahi Ngātahi | Who You Will Work With
You will work closely with Product Managers and Product Owners within the Learning and Teaching Experience team, alongside colleagues across Digital Services. Collaborate with ITS Service Desk teams, academic and professional staff across the University, and external software vendors to ensure applications are supported, enhanced, and aligned with business needs.

Ngā Painga o UC | Why UC
At UC, being part of our team means more than just a job. We are committed to supporting our kaimahi | staff’s career and wellbeing with benefits designed to help our kaimahi grow and feel connected, supported and valued. 

UC’s Benefits approach is shaped by Ngā Uara | Our Values  Whanaungatanga, Tiakitanga, and Manaakitanga. They are designed to be relevant, support and inspire our people, they include:

• 5 weeks annual leave +5 days university holidays
• UC Parental Leave (up to 9 weeks paid) + 26 weeks Government paid parental leave and onsite childcare facility
• generous employer contribution to superannuation (up to 6.75%)
• flexible working arrangements
• professional development and study opportunities
• supportive working environment
• a wide range of retail discounts across shopping, entertainment and travel
• on-campus staff discounts including UC RecCentre
• living in revitalised Ōtautahi | Christchurch, Aotearoa New Zealand
• a unique working environment in a beautiful campus with access to UC facilities such as UC RecCentre and Staff Club at discounted rates plus onsite cafés and eateries, and more.

For more information, please visit us: https://www.canterbury.ac.nz/about-uc/work-at-uc/benefits-working-uc .

The closing date for this position is: 10 February 2026 (midnight, NZ time)
Please note, applications will be reviewed as they are received, and interviews may take place before the close date.

Pēhea te tono mai | How You Apply

Applications for this position must be submitted via our careers website and should include a cover letter and resume.

Please note, we do not accept applications by email, however we are happy to answer your queries in relation to the application process, please forward these to WorkatUC@canterbury.ac.nz

You must have Aotearoa New Zealand or Australian citizenship/permanent residency or hold a valid NZ work visa to be considered for this role.