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(IPN) PhD program. The PC provides post award administrative support of the IPN training grant program activities and reporting requirements. PC responsibilities for this position include assisting with
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vulnerability management program, covering cloud, on-premises infrastructure, and application environments. The manager is responsible for directing the identification, classification, reporting, and remediation
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teams and external vendors. Duties include but are not limited to: Oversee Salesforce Marketing Cloud and work with internal and /external stakeholders in implementation of web-based technologies (i.e
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, Jira Service Management, Service Cloud, Fresh Service). This role will ensure all service management related platforms are configured, maintained, and optimized to support the entire IT organization's
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of experience with cloud-based enterprise systems 5 or more years working in IT Operations in medium size work environments with 500 or more employees. Established project management skills. Knowledgeable in
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desirable Familiarity with a marketing automation tool like Salesforce Marketing Cloud, Marketo and/or a CRM tool like Salesforce preferred Comfort in working directly with executives at all levels and a
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is a cloud-based system that hosts applications supporting one of Georgetown University’s primary missions of faculty research. These applications primarily support the research offices across all
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open to other languages). Strong background in API-first design, microservices, event-driven architecture, and cloud technologies. Familiarity with Workday, Ellucian Banner and Okta a plus. Proficiency
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programs. Experience with change management principles (e.g., Prosci ADKAR) related to technology adoption. Familiarity with common enterprise IT systems (e.g., ERP, CRM, cloud platforms, cybersecurity
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metrics to drive strategic decisions. Excellent communication, interpersonal, and stakeholder management skills. Experience with a major ITSM platform (e.g., ServiceNow, Service Cloud, Fresh Service