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, student progression, placements, and graduation. Main Duties Act as the first point of contact providing relevant and timely information to students, staff and external providers, answering queries promptly
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will act as a point of contact to provide accurate and timely information and advice to internal and external customers and stakeholders on University processes and procedures, answering queries promptly
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times within our agreed service standards. The role will involve liaising with a range of University stakeholders, usually being the first point of contact for customers so a professional and customer
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to the security team for investigation. To log any maintenance issues using the mobile device or via the reception team as per agreed procedure when observed completing their daily duties, ensuring
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. The role is varied and includes maintaining diaries, databases and spreadsheets, arranging and hosting meetings, filing and document management, and acting as a key point of contact. The Project Officer will
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operational functions and general administration, and acting as an initial point of contact for internal and external stakeholders in the project and students. They will provide organisational, financial and
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experience to represent the views of the Timetabling & Examinations division, confidently advising, and implementing solutions. You will be expected to use a variety of complex University systems and processes
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% of all student requests at the first point of contact. It also provides transactional services such as ID card issue, reference requests, letter requests and has a pivotal role in the delivery
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efficiency, streamline processes, and improve the staff and student experience. This is a unique opportunity to contribute to a high-impact programme aligned with the University’s refreshed Digital Strategy
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portfolio’s and preparing them for their end point assessment. (Summative assessment, including assessed work contributing to the final award – as a mark or as a credit – such as unseen examinations, essays