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excellence as we seek breakthrough solutions to mounting environmental, social, economic, and technological challenges in our world. Job Summary The Network Assistant configures, maintains, and supports
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. Knowledge of the operation and maintenance of utility mechanical systems including pumps, valves, meters, and piping networks. Familiarity with relevant codes and standards (e.g., Massachusetts plumbing code
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container orchestration into CI/CD pipelines and optimize deployment workflows by leveraging build and orchestration tools such as Jenkins and Terraform, enabling developers to seamlessly move code through
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, provide administration and support of enterprise level network infrastructure management and monitoring tools, create and maintain documentation and continually improve procedures, and help troubleshoot and
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connectivity issues, including network systems, applications, printers, workstations. Troubleshoots hardware and software issues related to desktops, laptops, printers, and peripherals. Deploys, updates, and
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, install and upgrade software applications and operating systems on network attached workstations. Install workstation peripherals and setup software and the operating system to allow workstations to connect
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: responsible use of generative AI, machine learning, computational text analysis, social network analysis, survey methods, social simulation & agent-based modeling, GIS/spatial analysis. The initial appointment
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. Maintains, develops, configures, and administers all ITSM platform environments and instances for the entire campus. Develops, codes and tests solutions and enhancements including new modules, functionality
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end users and stakeholders (Project Managers, Utilities & Maintenance Managers, UMass IT, vendors, etc.) and conducts technical analysis of systems and network communications to design, build, configure
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/projects. The CSA, with a strong ability to prioritize and make decisions for computing facilities of two departments, is responsible for support of research, teaching and administrative network-attached