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in advancing research initiatives in health informatics and artificial intelligence, including emerging areas such as agentic AI. In collaboration with faculty and multidisciplinary research teams
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, ensuring high-quality service delivery, and coaching Tier 1 agents who assist university employees with HR and payroll-related inquiries. The manager works collaboratively with knowledge specialists
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to manage workflows, resolve conflicts, and support agents in a fast-paced environment. Preferred Qualifications Experience supporting or managing within a multi-tiered service center model. Familiarity with
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to the Director of Support Service Center (R-PATH), the Associate Director provides leadership and advanced support to Tier 1 and Tier 2 agents, within the service center, addressing escalated, complex
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highly motivated. Preferred Qualifications The ideal candidate should possess knowledge and expertise in the manipulation of infectious agents, the application of ELISA, the utilization of multi-color FACS
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, immunology, and reproductive health. The candidate should be familiar with handling infectious agents, ELISA, multi-color FACS analysis, molecular cloning, IHC, real-time PCR analysis, and immunofluorescent