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across IT teams (e.g., Networking, Security, AV, IAM) to deliver integrated solutions. Experience serving as a Tier 3 escalation point, managing ticket queue, and resolving complex technical issues
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, endpoint detection and response (EDR/XDR), and compliance frameworks (e.g., NIST, HIPAA, FERPA). Experience managing ticketing queues, mentoring junior engineers and fostering a culture of innovation and
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