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other environments · Monitor & resolve ticket queues to ensure high quality of customer service and meet SLA timelines. Daily Work: · Expected to learn and become proficient in all database technologies
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for on-line, paper and phone completion Program rules within the Computer-Assisted Telephone Interview (CATI) software system to facilitate participant release to phone center queue; manage call center
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registration by completing assigned work queues. 15. Responds to questions regarding account status and concerns. Resolves billing or charge disputes or forwards problem accounts to the appropriate individual
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issues captured by edits in the various Epic work queues. Interpret and apply basic regulatory guidelines to coding and reimbursement decisions. Abstract required medical and administrative data, verifying
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, endpoint detection and response (EDR/XDR), and compliance frameworks (e.g., NIST, HIPAA, FERPA). Experience managing ticketing queues, mentoring junior engineers and fostering a culture of innovation and
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, diagnostic studies, pathology items, etc. needed for patient care Maintain referral work queue and other databases for tracking referrals Schedule complex appointments including, but not limited to, post-op
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$32.86 - $41.01 (Hourly Rate). To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
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is $31.91 - $45.70 (Hourly Rate). To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits
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is $29.68 - $42.48 (Hourly Rate). To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits
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established for the department Individual will be responsible for both working and the maintenance of Epic work queues as assigned by supervisor. Other duties as assigned. Required Education/Experience High