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attachments. Review and correction of claim edits, DNB’s and Stop Bills from various locations including reports, dashboards and work queues. Follow-up on claims with Commercial and Government payors to ensure
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or authorizations for medical services as needed, and/or a referral, if required. Develops relationships with referring physicians and prioritizes queues/lists for requests for appointments. If applicable, processes
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for this position is $29.68 - $42.48 (Hourly Rate). To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits
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queues for Quality Assurance Unit. Communicate and resolve transaction processing issues with department administration, central units and suppliers. Responds to telephone and email inquiries from faculty
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Manager, provide administrative, financial and customer service support to the Yale community. Process invoices into Workday and manage Sales Force queues for processing; perform validation on invoices in
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assignment of International Classification of Disease (ICD), Current Procedural Terminology (CPT) and/or Healthcare Common Procedure Coding System (HCPCS) codes in Epic work queues (WQ) and/or Hierarchical
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to internal controls established for the department Individual will be responsible for both working and the maintenance of Epic work queues as assigned by supervisor. Performs all other duties as assigned
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department policies, procedures (e.g., PHI) Demonstrates detailed knowledge of CS- Link and/or department specific systems and uses them effectively. Effectively monitors assigned work queues and workload
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Qualifications Three (3) years of customer service experience and/or call center experience Recent experience with EMR, such as EPIC, including In Basket and Work Queues. Training or equivalent recent experience
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completion. Works collaboratively with team members to ensure efficient completion of daily work queue Mails requested CDs back to patient or discarding of CDs per departmental guidelines Patient Experience