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) years of customer service experience and/or call center experience Recent experience with EMR, such as EPIC, including In Basket and Work Queues. Training or equivalent recent experience in billing
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(TeamDynamix) ticketing queue. Workflow Triage: Sort and route incoming requests to the appropriate team members for complex approvals. Mail & Logistics: Manage the daily distribution of departmental mail
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to oversee and monitor work queues in the electronic health records (EHR) system to ensure timely and accurate processing. Courteously answer incoming phone lines and screen, route, take messages or respond as
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contracts for network hardware and software. Network Operations Center (NOC): Oversee the NOC to ensure continuous monitoring and support of network operations. Queue Management: Manage the queue of network
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the One?Stop, balancing virtual, call and in person queues, setting service priorities, and ensuring adherence to service level targets. • Maintains a high level of working knowledge of university
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, revenue cycle management, and patient care coordination. Key Responsibilities: New Patient Scheduling and Processing: Manage referral work queues and act as the primary contact for referring physicians and
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. Collects co-payments, supply fees, reconciles EPIC drawer balance, and assists with entering clinic deposits. Reviews registration work-queues on a daily basis to ensure current workflow processes
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, revenue cycle management, and patient care coordination. Key Responsibilities: New Patient Scheduling and Processing: Manage referral work queues and act as the primary contact for referring physicians and
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that are critical for the long-term strategic growth of our division and the university. For more information, please visit https://finance.rutgers.edu/ Posting Summary Rutgers, The State University
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appointments through patient work queue Obtain insurance authorizations through assigned payer administrators Verifying/document patients' eligibility and benefits in Epic auth/cert Refer uninsured patients