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to existing solutions, training resources, and/or the proper ticket queue for further analysis by subject matter experts within Analytics’ scope Serving as the “concierge” of Analytics by acting as the primary
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relationships/encounters and monitoring pre/post and transplant event cases and calculating/reconciling case rate agreements. Managing both physician and hospital EPIC claim inventory in various work queue types
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in managing and processing the workflow queues/bins in the CRM systems and emails to stay ahead and ensure consistent follow up with students’ needs. Develops, maintains, and updates comprehensive job
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their distinct strengths in support of their goals. Learn more about us by visiting https://www.isc.upenn.edu/about or www.linkedin.com/company/penn-information-systems-computing/. ISC’s HireIT Services team
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established for the department Individual will be responsible for both working and the maintenance of Epic work queues as assigned by supervisor. Other duties as assigned. Required Education/Experience High
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service and/or call center experience Recent experience with EMR, specifically EPIC, including In Basket and Work Queues Training or equivalent recent experience in billing, authorizations, referrals
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Qualifications Three (3) years of customer service experience and/or call center experience Recent experience with EMR, such as EPIC, including In Basket and Work Queues. Training or equivalent recent experience
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Department Overview The Patient Contact Center (PCC) is a centralized contact center providing patient service support via telephone (inbound and outbound), Epic, messaging and work queue systems. The PCC is
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established for the department Individual will be responsible for both working and the maintenance of Epic work queues as assigned by supervisor. Other duties as assigned. Required Education/Experience High
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of misapplied payments, credits, and outstanding AR. Oversees and manages credit and remittance work queues (WQ) and proposes both short- and long-term enhancements that support business needs. Communicates