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procedures Ensure that EPIC referral work queues are addressed in a timely manner under the direction of the clinic leadership team REQUIREMENTS A bachelor’s degree in a medically related or public relations
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University of California, San Francisco | San Francisco, California | United States | about 13 hours ago
is $31.91 - $45.70 (Hourly Rate). To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits
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(3) years of customer service and/or call center experience At least one (1) year of recent experience with EPIC, including In Basket and Work Queues. At least one (1) year of recent experience in
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the collective bargaining agreement. The salary range for this position is $31.91 - $45.70 (Hourly Rate). To learn more about the benefits of working at UCSF, including total compensation, please visit: https
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is $31.91 - $45.70 (Hourly Rate). To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits
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to ensure consistency and compliance. Monitor work queues, charge lag, and key performance indicators to track and improve accuracy, productivity, and reimbursement. Serve as the first point of escalation
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other environments · Monitor & resolve ticket queues to ensure high quality of customer service and meet SLA timelines. Daily Work: · Expected to learn and become proficient in all database technologies
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issues captured by edits in the various Epic work queues. Interpret and apply basic regulatory guidelines to coding and reimbursement decisions. Abstract required medical and administrative data, verifying
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, diagnostic studies, pathology items, etc. needed for patient care Maintain referral work queue and other databases for tracking referrals Schedule complex appointments including, but not limited to, post-op
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established for the department Individual will be responsible for both working and the maintenance of Epic work queues as assigned by supervisor. Other duties as assigned. Required Education/Experience High