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for the department Individual will be responsible for both working and the maintenance of Epic work queues as assigned by supervisor. Other duties as assigned. Required Education/Experience High School Diploma
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Qualifications Three (3) years of customer service experience and/or call center experience Recent experience with EMR, such as EPIC, including In Basket and Work Queues. Training or equivalent recent experience
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-volume queue of projects and/or technical tasks. Demonstrated experience creating, communicating, and enforcing procedures for recurring activities such as report writing, project management, and/or
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issues captured by edits in the various Epic work queues. Interpret and apply basic regulatory guidelines to coding and reimbursement decisions. Abstract required medical and administrative data, verifying
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issues captured by edits in the various Epic work queues. Interpret and apply basic regulatory guidelines to coding and reimbursement decisions. Abstract required medical and administrative data, verifying
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interpreting policies and procedures to them as needed. Prepares the daily Sooner Xpress and Lending run for student workers and monitors all relevant ILLiad queues to ensure short turnaround times for users
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intake to upload completion. Works collaboratively with team members to ensure efficient completion of daily work queue Mails requested CDs back to patient or discarding of CDs per departmental guidelines
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experience and/or call center experience Recent experience with EMR, such as EPIC, including In Basket and Work Queues. Training or equivalent recent experience in billing, authorizations, referrals, medical
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referral work queues are addressed in a timely manner under the direction of the clinic leadership team REQUIREMENTS A Bachelor’s Degree in a medically related or public relations field AND two years
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established for the department Responsible for both working and the maintenance of Epic work queues as assigned by the supervisor. Other duties as assigned. Required Education/Experience High School Diploma