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billing/authorization level questions and will be responsible for working assigned authorization and billing work queues (WQs) on a daily basis to assist in keeping the denials at a minimum. He/she must
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registration by completing assigned work queues. 15. Responds to questions regarding account status and concerns. Resolves billing or charge disputes or forwards problem accounts to the appropriate individual
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for the department Individual will be responsible for both working and the maintenance of Epic work queues as assigned by supervisor. Other duties as assigned. Required Education/Experience High School Diploma
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is $31.91 - $45.70 (Hourly Rate). To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits
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compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html Required Qualifications High School graduate or equivalent with four years related experience; or college
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resolution of HCM-related inquiries. Provides coaching, training, and quality assurance to maintain a high standard of service and support. Monitors support queues, assigns cases appropriately, and manages
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management. Manages Tier 2 support specialists responsible for resolving advanced HR and payroll inquiries. Oversees case queues, prioritizes escalations, and assigns cases based on issue type and team
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support specialists responsible for resolving advanced HR and payroll inquiries. Oversees case queues, prioritizes escalations, and assigns cases based on issue type and team expertise, ensuring balanced
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-volume queue of projects and/or technical tasks. Demonstrated experience creating, communicating, and enforcing procedures for recurring activities such as report writing, project management, and/or
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interpreting policies and procedures to them as needed. Prepares the daily Sooner Xpress and Lending run for student workers and monitors all relevant ILLiad queues to ensure short turnaround times for users