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University of California, San Francisco | San Francisco, California | United States | about 1 month ago
. Secure patient payments, including credit card processing via Bluefin keypads and MyChart QuickPay, and maintain assigned work queues, including RFIs to resolve charging and coding questions. Determine
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of resolving coverage issues prior to performing the testing. Review and monitor the drug authorization work queue, identifying patient treatment/therapy plans that require prior authorization. Serve as a
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to identify and address appointment availability Manage the hygiene scheduling distribution list Work assigned orders and scheduling tasks in Epic work queues Referral Management and Specialty Triage Manage and
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responsible for verifying insurance benefits, processing authorizations and pre-certifications, and working appropriate registration and billing work queues. The patient representative is expected
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.) Preferred Qualifications Three (3) years of customer service experience and/or call center experience Recent experience with EMR, such as EPIC, including In Basket and Work Queues. Training or equivalent
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other customer service staff. Assist in training new employees and provides guidance as needed. Requests access for all new hires including work queues, programs etc. In the absence of the Customer
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append documents. • Writes indexed batches to the appropriate queue in compliance with work-flow procedure. • Reviews assigned queues daily and execute timely processing and must understand workflows
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, referrals, revenue cycle management, and patient care coordination. Key Responsibilities: New Patient Scheduling and Processing: Manage referral work queues and act as the primary contact for referring
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Individual will be responsible for both working and the maintenance of Epic work queues as assigned by supervisor. Other duties as assigned. Required Education/Experience High School Diploma or equivalent
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, cashiering, billing, etc.) Preferred Qualifications Three years of customer service experience and/or call center experience Recent experience with EMR, such as EPIC, including In Basket and Work Queues