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across IT teams (e.g., Networking, Security, AV, IAM) to deliver integrated solutions. Experience serving as a Tier 3 escalation point, managing ticket queue, and resolving complex technical issues
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billing/authorization level questions and will be responsible for working assigned authorization and billing work queues (WQs) on a daily basis to assist in keeping the denials at a minimum. He/she must
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for the department Individual will be responsible for both working and the maintenance of Epic work queues as assigned by supervisor. Other duties as assigned. Required Education/Experience High School Diploma
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registration by completing assigned work queues. 15. Responds to questions regarding account status and concerns. Resolves billing or charge disputes or forwards problem accounts to the appropriate individual
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is $31.91 - $45.70 (Hourly Rate). To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits
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compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html Required Qualifications High School graduate or equivalent with four years related experience; or college
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resolution of HCM-related inquiries. Provides coaching, training, and quality assurance to maintain a high standard of service and support. Monitors support queues, assigns cases appropriately, and manages
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management. Manages Tier 2 support specialists responsible for resolving advanced HR and payroll inquiries. Oversees case queues, prioritizes escalations, and assigns cases based on issue type and team
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support specialists responsible for resolving advanced HR and payroll inquiries. Oversees case queues, prioritizes escalations, and assigns cases based on issue type and team expertise, ensuring balanced
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-volume queue of projects and/or technical tasks. Demonstrated experience creating, communicating, and enforcing procedures for recurring activities such as report writing, project management, and/or