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published works and clinical success. Learn more about the CTSI: https://ctsi.utah.edu/administration/about-us Responsibilities Software Development Engineer, IV Design, program, build, deploy, and maintain
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.) Preferred Qualifications Three (3) years of customer service experience and/or call center experience Recent experience with EMR, such as EPIC, including In Basket and Work Queues. Training or equivalent
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, and completing work queues in a timely manner. Additionally, the Access Coordinator II is responsible for completing recall appointments for visits and assisting with clinic closing duties
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to supervisor on staff's performance Monitors daily performance dashboard; call waiting, queues, abandon rate and ensures daily work complete and accurate Identify and resolve problems or unusual situations
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and timely service delivery. Oversee daily workflows including Epic work queues, phone systems, and scheduled appointments; track performance using dashboards and metrics. Monitor staff performance
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to existing solutions, training resources, and/or the proper ticket queue for further analysis by subject matter experts within Analytics’ scope Serving as the “concierge” of Analytics by acting as the primary
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relationships/encounters and monitoring pre/post and transplant event cases and calculating/reconciling case rate agreements. Managing both physician and hospital EPIC claim inventory in various work queue types
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accepted by our physician groups. Completes MSP questionnaires with Medicare patients. Works through referral queues, faxes, email, and other correspondence following detailed guidelines to schedule patient
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in managing and processing the workflow queues/bins in the CRM systems and emails to stay ahead and ensure consistent follow up with students’ needs. Develops, maintains, and updates comprehensive job
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their distinct strengths in support of their goals. Learn more about us by visiting https://www.isc.upenn.edu/about or www.linkedin.com/company/penn-information-systems-computing/. ISC’s HireIT Services team