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work queue for final resolution. Escalation of fee schedule discrepancies and system errors. Participates in department meetings and provides feedback to management on how to improve department processes
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append documents. • Writes indexed batches to the appropriate queue in compliance with work-flow procedure. • Reviews assigned queues daily and execute timely processing and must understand workflows
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, this role handles scheduling, referrals, revenue cycle management, and patient care coordination. Key Responsibilities: New Patient Scheduling and Processing: Manage referral work queues and act as the
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staff messages for unsuccessful call backs, nursing messages, and referral messages. Additionally, this position is responsible to complete work queues in a timely manner. Quarterly completion
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to ensure continuous monitoring and support of network operations. Queue Management: Manage the queue of network-related tasks and incidents to ensure timely resolution. Tier 1 Escalation: Provide Tier 1
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customer service to patients by facilitating business processes, including appointment scheduling, transcribing referrals, pre-arrival, and telephone triage daily work queues. Serve as the point of contact
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: New Patient Scheduling and Processing: Manage referral work queues and act as the primary contact for referring physicians and new patients. Schedule and register patients accurately, ensuring
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department policies, procedures (e.g., PHI) Demonstrates detailed knowledge of CS- Link and/or department specific systems and uses them effectively. Effectively monitors assigned work queues and workload
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University of California, San Francisco | San Francisco, California | United States | about 9 hours ago
for this position is $29.68 - $42.48 (Hourly Rate). To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits
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Qualifications Three (3) years of customer service experience and/or call center experience Recent experience with EMR, such as EPIC, including In Basket and Work Queues. Training or equivalent recent experience