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experience managing a high-volume queue of projects and/or technical tasks. Demonstrated experience creating, communicating, and enforcing procedures for recurring activities such as report writing, project
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other customer service staff. Assist in training new employees and provides guidance as needed. Requests access for all new hires including work queues, programs etc. In the absence of the Customer
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service recovery and/raises issues to the supervisor when needed. Provides direct concierge coordination between office and patient designee. Manages physician referral work queues by completing referrals
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Processing At least one (1) year of recent experience with EPIC, including In Basket and Work Queues At least one (1) year of recent experience in billing, authorizations, referrals, medical terminology
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related to our systems, be responsible for monitoring the production support queue, and respond to data flow failures in a timely manner. This includes participating in rotating off-hours and weekend
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discover how we can advance health together. Duke Health Integrated Practice https://careers.dukehealth.org/us/en/dhip Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient
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ambulatory care. Detailed Job Responsibilities: Vaccination Administration (40%) Administration of vaccinations in a drop-in clinic setting with a queue of patients (40%) Safe delivery of routine and CDC
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issues and troubleshooting. Manage the student case management queues in the Salesforce database to ensure timely triage, escalation, resolution, and processing of incoming cases. Facilitate virtual
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of the IT Service Desk, ensuring timely and effective handling of incidents and service requests. Monitor ticket queues, triage issues using an ITSM platform (e.g., RemedyForce, ServiceNow), and ensure
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modifiers, and charge codes in designated work queues within 72 hours, (e.g. point of service, zero charge, hospital charge dropped outside of effective date, etc.) Utilize in-depth knowledge of complex