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the application process, you will be asked to provide this evidence via a supporting statement. Please ensure that the evidence you are providing corresponds with the numbered criteria outlined above. Your
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the application process you will be asked to attach a supporting statement. This statement must outline how you meet the criteria below and we recommended formatting this by using each criteria as a sub-heading and
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visitors to other members of staff or departments as applicable. To issue master keys to Contractors / Estates personnel ensuring they are made aware with all relevant policies and procedures. To process and
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of the essential criteria as well as, where relevant, the desirable. As part of the application process you will be asked to provide this evidence via a supporting statement. Please ensure when submitting
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tool for short-listing. Candidates should evidence that they meet ALL of the essential criteria as well as, where relevant, the desirable. As part of the application process you will be asked to provide
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- Service Management Advisor - Service Desk Within University IT, the Service & Operations Group is responsible for the day to day operation of the centrally managed IT service. Operating within an ITIL
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on business engagement processes and procedures to internal and external customers, using judgement and creativity to suggest the most appropriate course of action where appropriate, and ensuring complex and
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established time scales 9. Ability to identify problems using own initiative, determining which standard process and procedures can be used to solve them Other 10. A willingness to undertake further
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, Analysis and Problem solving 7. Proven experience of planning and delivering projects, ideally within the environmental, coastal, or community sectors. 8. Evidence of ability to analyse processes and
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staff or suppliers where appropriate. Ensure that problems are managed in accordance with agreed standards and processes, and that escalation procedures are adhered to, ensuring that complex and high