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systems and applications. Research and maintain a deep technical understanding of current and upcoming ServiceNow releases, communicating benefits and alignment with SAIT strategy. Diagnose and resolve
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institutional alignment across all of SAIT’s apprenticeship programming. The Office connects SAIT’s diverse apprenticeship offerings with industry, government and other post-secondary institutions to enhance
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in the knowledge base and user self-serve guides. Collaborate effectively with all Information Technology Services staff/teams. Ensure that the Service Desk operations are aligned with institutional
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acquisition strategies and services to internal clients, aligning recruitment efforts with organizational goals. Client-Centric Approach: Deliver exceptional experiences to candidates and clients through a
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. Collaborate with the Advisory Committee to develop annual plans, define key performance indicators and metrics, and maintain confidentiality during execution. Produce ad hoc reports aligned with
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performance, manage resources, and address conflicts as needed. Build a strong, inclusive, and collaborative team culture through coaching and engagement. Manage vendor contracts and performance in alignment
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to effectively and efficiently communicate with large groups verbally and in writing (public speaking competence). Positive and respectful attitude. Ability to work autonomously to manage multiple projects and
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with a variety of personalities Ability to plan and coordinate informational programs and to work effectively with others Strong organizational skills with ability to align objectives to tasks
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, and stakeholders are an asset Strong organizational and time management skills, with the ability to prioritize tasks and coordinate multiple projects simultaneously Proficiency in learning new software
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processes & challenge the status quo Ability to focus on multiple projects, initiatives or events simultaneously, while maintaining professional communication with all stakeholders, while driving