Student Support Specialist

STUDENT LIFE (IN-STLI-IUINA)

DIVISION OF STUDENT AFFAIRS  

MISSION 

The mission of the Division of Student Affairs is to intentionally build an engaged, inclusive, and healthy campus community through hands-on learning experiences and holistic student support.

VISION 

To support, empower, and prepare every student for success.

VALUES 

Student Centered 

We center what is best for students in our decision-making.

Collaborative

We understand that working together is what is best for students.

Data Informed 

We use national and IU research and data to improve and evolve. Being informed communicates our credibility and our impact.

Committed

We are all in. We aim to deliver consistent, high-quality experiences for students.

The Student Support Specialist is a key member of the Office of the Dean of Students and provides services and initiatives to support enrolled students experiencing challenges in their personal and academic lives.

Department-Specific Responsibilities

• Connects enrolled students to both on- and off-campus resources that meet their needs.  
• Establishes and maintains partnerships with off-campus agencies who provide services for under-resourced students.
• Supports enrolled students with academic and basic needs, including but not limited to financial issues, food and housing insecurity, childcare assistance, utility support, assistance in navigating the withdraw process, and reviewing of financial and academic appeals.
• Serves as a liaison for campus partners working collaboratively to address the needs of enrolled students.
• Supports the Office of the Dean of Students team by providing support services to enrolled students
• Provides consultation and case management to enrolled students experiencing a multitude of academic and basic need challenges.
• Provides training and support to enrolled students in skill development to navigate their own challenges and bring about resolution through the development of presentations, outreach, and resources for all enrolled students.
• Inputs, follows up, manages, and resolves cases through Maxient from beginning to resolution. 
• Assists in assessing programs based on developed learning outcomes and improving programs and outreach efforts making intentional use of the resulting data.

General Responsibilities 

• Develops and implements programs and initiatives that offer support for students in crisis, facing adversity or challenges, or who belong to an under-represented or minority student population.
• Interfaces directly with students by attending student programming events, advising student organization leaders, meeting one-on-one to discuss support needs, and gathering satisfaction feedback from student participants to implement into future student services initiatives and objectives. Places an emphasis on confidentiality of student concerns, university policy compliance, and a culture of care within all direct student interactions.
• Collaborates with staff in own department and other departments, as well as academic and campus leaders, on shared student support goals, often coordinating funding to sponsor student programs and initiatives.
• Projects outcomes for support services offered at the program, department/division, or campus level. Measures and evaluates effectiveness of student support initiatives against projected outcomes; may prepare reports on impact to students and budget and may present to stakeholders on effectiveness and to secure funding for initiatives moving forward.
• May serve on committees and perform student support research across the field of higher education and at peer institutions to identify and recommend best practices.
• Plans and coordinates communications for student support initiatives to ensure student participation, inclusion, and engagement.

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.  

EDUCATION

Required

• Bachelor's degree in education, public affairs, public health, counseling, social work, business, or related field

Preferred

• Master's degree in higher education student affairs or related field

WORK EXPERIENCE

Required

• Experience in student services, higher education, social work, counseling, law, or related field

Preferred

• Experience providing crisis management support for students
• Experience working in a large, urban university setting

SKILLS

• Proficient in English written and verbal communication skills
• Maintains a high degree of professionalism
• Demonstrated time management and priority setting skills
• Demonstrates a high commitment to quality
• Possesses flexibility to work in a fast paced, dynamic environment
• Seeks to acquire knowledge in area of specialty
• Demonstrated ability to maintain confidential information
• Ability to simultaneously handle multiple priorities
• Demonstrates excellent judgment and decision making skills
• Demonstrated customer service skills
• Knowledge of student development, counseling, or career development theories and practices
• Knowledge of current needs and trends of diverse student populations
• Ability to advise students individually and in groups on student-related matters
• Commitment to working with people from diverse backgrounds and demonstrated cultural competency
• Ability to build strong partnerships with students and other university departments

Preferred

• Knowledge and use of Maxient or other case management software
• Knowledge of IU Indianapolis policies and procedures 

Indiana University Indianapolis

Indianapolis, Indiana

$43,888 - $44,766 per year based on experience 

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure .

Career Level: Core

FLSA: Exempt

Job Function: Student Services

Job Family: Student Support

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information .

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online . You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.

Request Support
Telephone: 812-856-1234