STEPS Business Analyst

University of Kentucky, United States

Updated: about 2 months ago
Location: Lexington, KENTUCKY
Job Type: FullTime
Deadline: ;

Posting Details
Posting Details


Job Title STEPS Business Analyst
Requisition Number TE08879
Department Name H3997:EVPHA Information Technology
Work Location Lexington, KY
Salary Range $25/hour
Type of Position Temporary
Position Time Status Full-Time
Required Education
Required Related Experience
Required License/Registration/Certification
Physical Requirements
• Ability to remain in a stationary position (e.g., seated at a desk) for extended periods of time.
• Manual dexterity to operate a computer and other office equipment (keyboard, mouse, phone, etc.).
Shift
Mon-Fri 8-5
Job Summary
Key Responsibilities:
• Monitor and manage incoming IT incident tickets using ServiceNow
• Analyze recurring incidents and identify root causes, patterns, and improvement opportunities.
• Collaborate with IT and end users to gather information on reported issues.
• Document and translate business requirements related to incident resolution.
• Maintain knowledge base articles and documentation to reduce recurring incidents.
Skills / Knowledge / Abilities
• 1–3 years of experience in business analysis or IT support-related roles.
• Familiarity with ITSM tools (e.g., ServiceNow, JIRA Service Desk, Zendesk).
• Strong analytical and problem-solving skills.
• Ability to translate technical issues into clear business language and vice versa.
• Excellent written and verbal communication skills.
Does this position have supervisory responsibilities? No
Preferred Education/Experience
Deadline to Apply 05/29/2025
Our University Community
We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

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