Senior Patient Representative >>>

Tulane University      Office of Human Resources

Description for Job:   IRC33064
Senior Patient Representative
Medicine - Tulane Doctors - Napoleon Ave. Clinic
Location:  New Orleans, LA
Summary
The Patient Representative functions as the Patient Liaison, providing an avenue of communication between patients, referring physician clinic contacts, and clinic physicians. The Patient Representative ensures timely response to phone calls from patients, patient families and referring physicians; serves to prioritize nature of phone calls and assesses insurance status; arranges for reminder calls for patients and coordinates patient scheduling for the physicians at the clinic inclusive of medical diagnostic tests; provides necessary office files and requests outside medical records; ensures emergency phone calls are directed to the appropriate physician immediately; participates in patient satisfaction, quality of care and marketing surveys; and interfaces the office staff in terms of cross-coverage when someone is away. Patient representative is also responsible for collecting co- pays, ensuring completion of physician referrals and verifying insurance eligibility and benefits.
Required Knowledge, Skills, and Abilities
• Working knowledge of insurance pre-certification, reimbursement, and denial processes 
• Familiarity with Medicare, Medicaid, and commercial payers 
• Understands how the referral team integrates with others to accomplish team objectives
• Acts as an informal resource for referral team members with less experience
• Work impacts the quality and timeliness and effectiveness of the referral team; Uses discretion to modify work practices and processes to achieve results or improve efficiency
• General knowledge of office equipment: fax, copier, multi-line phone system, voicemail
• Knowledge of Microsoft Word and Excel
• Strong customer service/patient relation skills
• Ability to establish priorities and interact professionally with individuals
Required Education and/or Experience
• High School Diploma or equivalent
• Three years medical office, administrative, customer service or related experience
Preferred Qualifications
• Some knowledge of medical terminology
• Broad knowledge of eCW or related systems
• Three years patient registration and scheduling experience working with eClinicalWorks and/or other electronic medical record.
Compensation Information
This position is classified as "non-exempt, hourly" and is assigned to pay grade 22. Tulane offers a variety of options to enhance your health and well-being so that you may enjoy more out of life now and in the future. Learn more about Life at Tulane as well as our Benefits and Pay . See our Candidate Resources to learn more about our hiring process and what to expect.
How to Apply
 
This position will close on the date it is filled
 
Please Note: Depending on your role and the department in which you work, you may be expected to adhere to COVID-19 requirements, such as vaccinations and booster shots.
 
Click "Apply Now" to apply for this job.
 
Tulane University is an equal opportunity educator and employer committed to providing an education and employment environment free of unlawful discrimination, harassment, and retaliation.   Legally protected demographic classifications (such as a person’s race, color, religion, age, sex, national origin, shared ancestry, disability, genetics, veteran status, or any other characteristic protected by federal, state, or local laws) are not relied upon as an eligibility, selection or participation criteria for Tulane’s employment or educational programs or activities.
 
Tulane University is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing an application or during any phase of the interview process, please contact the Office of Human Resources by phone at 504-865-4748 or by email at hr@tulane.edu .
 
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