Registration Receptionist

• Welcome patients to the School of Dentistry; triage and direct patients to appropriate area/department as necessary; communicate with clinic staff regarding patient arrivals as needed.
• Observe and ensure the smooth flow through the patient entrance, registration area and check-in kiosk; report issues to Public Safety, appropriate department or individual; work closely with Group
• Practice Coordinators, Main Clinic Schedulers, and other clinic Managers to ensure smooth flow of patients.
• Assist patients and visitors in understanding the check-in process; provide kiosk and entry instructions as needed; contact appropriate department for entry system errors or issues.
• Verify DentiCal eligibility for patients of the main clinic and emergency clinic, enter information in AxiUm; complete insurance intake form; respond to DentiCal eligibility inquiries; notify patient if eligibility cannot be verified and provide information regarding next steps.
• Coordinate emergency patient walk-ins including registration, review and collection/scanning of necessary forms and identification; verify and update demographic information in clinic management system; provide emergency protocols to patient and communicate with emergency coordinator to schedule patients.
• During non-peak hours, log into ACD phone system and assist with all main clinic incoming calls, including patient inquiries, new patient registration, and scheduling screening appointments.
• Respond to requests for additional information and/or documentation required for chart completion; communicate and follow-up with appropriate personnel to facilitate resolution.
• Serve as backup for Main Clinic Schedulers as needed.
• Maintain a clean and orderly work area; organize supplies and forms at the reception desk.
• Perform all other duties as assigned by the Group Practice Manager.

• Excellent customer service techniques.
• Front desk/receptionist duties
• Basic knowledge of Microsoft Word and Outlook.

• Position is full-time, 7.5 hours per day, five days per week.
• Must be available to work varying shifts including evening clinic.

• Dental terminology and insurance billing procedures helpful.
• Axium dental software program or other clinic patient information system desirable.

• Communicate professionally, effectively and courteously with patients, faculty, students, and staff.
• Maintain a professional and caring demeanor at all times, particularly in stressful situations.
• Apply effective patient management and time management skills.
• Demonstrate ability to recognize and control volatile situations.
• Demonstrate problem solving and follow-through skills.
• Demonstrate flexibility and understanding when changes happen upon short notice.
• Be sensitive and attentive to patient and visitor’s request ad needs.
• Manage multiple job responsibilities effectively and accurately with close attention to detail.
• Follow oral and written instructions.
• Maintain confidentiality of materials and information.
• Work independently as well as part of a team.

• Bilingual skills Spanish or Cantonese highly preferred

• Work performed is primarily general reception/administrative with frequent interactive patient communication and use of computer keyboard, mouse and telephone.
• Requires sitting majority of the working day with occasional standing, walking, reaching, pushing and bending.

University of the Pacific is an affirmative action and equal opportunity employer dedicated to workforce diversity. In compliance with applicable law and its own policy, Pacific is committed to recruiting and retaining a diverse faculty and staff and does not discriminate in its hiring of faculty and staff, or in the provision of its employment benefits to its faculty and staff on the basis of race, color, religion, national origin, ancestry, age, genetic information, sex/gender, marital status, military and veteran status, sexual orientation, medical condition, pregnancy, gender identity, gender expression, or mental or physical disability.