Associate Director, Client Solutions

Department

Booth IT: Client Services

About the Department

The University of Chicago Booth School of Business is the second-oldest business school in the U.S. and second to none when it comes to influencing business education and business practices. Since 1898, the school has produced ideas and leaders that shape the world of business. Their rigorous, discipline-based approach to business education transforms students into confident, effective, respected business leaders prepared to face the toughest challenges.
Chicago Booth has the finest set of facilities of any business school in the world. Each of the four campuses (two in Chicago, one in London, and one in Hong Kong) reflects the architectural traditions of its environs while offering a state-of-the-art learning environment.
Chicago Booth is proud to claim:
-an unmatched faculty.
-degree and open enrollment programs offered on three continents.
-a global body of nearly 56,000 accomplished alumni.
-strong and growing corporate relationships that provide a wealth of lifelong career opportunities.
As part of the world-renowned University of Chicago, Chicago Booth shares the University's core values that shape the distinctive intellectual culture. At Booth, they constantly question and test ideas, and seek proof. This extraordinarily effective approach to business leads to new ideas and innovative solutions. Seven of the Booth faculty members have won Nobel Prizes for these ideas - the first business school to achieve this accomplishment.
For more information about the University of Chicago Booth School of Business, please visit: http://www.chicagobooth.edu/.

Job Summary

The Associate Director of Client Solutions serves as a key liaison between Information Technology, faculty, staff, and stakeholders. This role focuses on advancing AI initiatives, supporting faculty teaching and student learning, and developing tailored technology solutions. Responsibilities include identifying and implementing AI use cases, creating tools for educational goals, delivering training and presentations, and staying current with emerging technologies and industry trends. The position emphasizes collaboration with businesses and stakeholders both within Booth and across the University campus to align technological innovations with academic and administrative objectives, fostering growth and efficiency across Booth’s technology landscape.

Responsibilities

• Works with Booth faculty and staff to identify and document AI use cases, driving AI adoption and growth. 
• Stays updated on AI trends and best practices to advance Booth's AI efforts.
• Develops small-scale solutions to address client and faculty challenges, including custom configurations, lightweight automations, classroom technologies, or reports.
• Represents Booth Information Technology by delivering presentations at student/faculty orientations and other events.
• Maintains expertise in online teaching, technology-based course delivery, including Canvas (LMS), multimedia software, adaptive learning tools, web-conferencing, and classroom technologies.
• Works with faculty and instructional designers to use suitable learning technologies and explores new teaching methods to advance educational goals.
• Creates resources and services, including training, documentation, online materials, learning modules, and seminars, covering basic course management to advanced teaching technology applications.
• Monitors trends, identifies opportunities, and explores innovative solutions to teaching and educational initiatives.
• Networks with colleagues across campus, other institutions, and professional organizations to stay current with industry developments.
• Identifies opportunities and develops innovative solutions to teaching and learning problems.
• Develops and updates online manuals and user reference documentation. Acts as a resource for colleagues and system users, and responds to inquiries related to use of the systems.
• Performs other related work as needed.

Minimum Qualifications

Education:

Minimum requirements include a college or university degree in related field.

Work Experience:

Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline.

Certifications:

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Preferred Qualifications

Education:

• Bachelor’s degree.
• Master’s or PhD degrees.

Experience:

• A minimum of five years of experience in related fields.
• Background working with faculty in a higher education environment.

Technical Skills or Knowledge:

• Deep knowledge in AI technology and its applications in advancing academic goals.
• High level of proficiency in Crestron, a classroom projector technology, and development experience in Crestron.  Understand code and provide troubleshooting when needed.
• Proficient with administration of Canvas Learning Management System and other instructional technologies to further the teaching and learning processes.

Preferred Competencies

• Strong experience and skillful in presentations to large audiences.
• Outstanding verbal, written, and presentation skills, as well as organizational skills.
• Work independently with little supervision; possess a self-motivated disposition; identify opportunities for improvement and recommend effective changes, all while achieving key objectives resulting in desired outcomes.
• Excellent strategic planning, critical thinking, analytical, and persuasion skills.
• Handle multiple detailed tasks/projects simultaneously and meet strict deadlines with frequent interruptions.
• Demonstrated ability to work effectively and diplomatically with colleagues, as well as with students, faculty and corporate contacts in a multitude of communication methods, including in person, email, and phone.
• Professional demeanor, including tact, discretion, and a customer service-oriented approach.

Working Conditions

• This position is currently expected to work a minimum three days per week in the office.
• This position requires attendance on campus for specific events during the year.

Application Documents

• Resume/CV (required)
• Cover Letter (required)

When applying, the document(s) MUST  be uploaded via the My Experience page, in the section titled Application Documents of the application.

Job Family

Information Technology

Role Impact

Individual Contributor

Scheduled Weekly Hours

37.5

Drug Test Required

No

Health Screen Required

No

Motor Vehicle Record Inquiry Required

No

Pay Rate Type

Salary

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FLSA Status

Exempt

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Pay Range

$75,000.00 - $90,000.00

The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting.

Benefits Eligible

Yes

The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook .

Posting Statement

The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

 

Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

 

All offers of employment are contingent upon a background check that includes a review of conviction history.  A conviction does not automatically preclude University employment.  Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

 

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