Internal Only - Senior Systems Support Developer/Analyst

20227BR

University IT

Managerial, Professional and Specialist Staff – MPSS

Advert

This post is currently open to employees of Cardiff University only.  Please do not apply if you do not have a current contract of employment with the University.

Internal Applicants Only - Senior Systems Support Developer Analyst (SITS Developer)

We are looking for an experienced SITS Developer to join our team of specialist developers who build developments within the SITS:Vision product.   The successful candidate will have substantial experience of developing student and applicant related processes, using Task Manager and Process Manager and a range of modules from the Tribal toolset.

The post holder will join a team of senior developers delivering technical solutions defined by the Transformation department and will be able to prove successful delivery of such work packages in the past.  As a senior developer you will be expected to lead on the technical aspects of projects, working with multiple development teams, contributing to best practice guides, solving the most complex problems yourself, and completing work packages so that they are sufficiently documented and stable enough to be handed over to support teams.

The role may also involve the line-management and leadership of staff supporting technical and functional solutions and/or services in the role-holder’s technical domain.

This post is full-time and open-ended.

Salary: £51,039 - £55,755 per annum (Grade 7)

Closing date: Tuesday, 29 July 2025

External applications are currently not being considered for this post.  If the decision is made to open the post to external candidates, the strapline at the top will be removed and you will be given ample time to apply – please check back periodically for details.

Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds who have the ambition to create a University which seeks to fulfil our social, cultural and economic obligation to Cardiff, Wales, and the world.  In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.

Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English.

Job Description

Main Function

The position is based within University IT where the role holder will work as part of a professional service delivery team dedicated to the provision of an efficient, effective, customer focused and quality driven IT service to all staff and students across the University.

The job requires the role holder to:

• Manage a centre of expertise within the organisation, taking responsibility for the development and maintenance of complex technical systems, covering all aspects of the systems lifecycle, advising on the impact on strategic development and plans.
• Be the definitive expert on areas of the Student & Applicant journey, bringing a complete understanding of the technical aspects of SITS and all of its touchpoints with other systems.
• Take a lead role in the specification and design of large or complex systems.
• Agree appropriate design standards, methods and tools in consultation with senior management.
• Ensure that all work is documented using the appropriate standards, methods and tools.
• Liaise with colleagues where appropriate on cost benefit analyses, risk analysis and development plans.
• Liaise with external suppliers and lead the assessment and selection of suitable software packages to meet all or parts of specified requirements.
• Maintain awareness of relevant software packages assessing their ability to meet operational requirements. Maintain an understanding current and emerging technologies advising colleagues and management on their technical suitability.
• Provide technical expertise, advice and guidance on all aspects of design and technology within your remit, being the key point of reference for your technical domain and establishing relationships with internal and external stakeholders.
• Review technology costs against planned budgets, liaise with technology suppliers of equipment, software and services to maximise value and return on investment.
• Ensure that all tasks and procedures are carried out effectively and efficiently to agreed levels of service. Produce statistics for use in measuring key performance indicators (KPIs).
• Receive, log and prioritise support requests in accordance with agreed criteria and the needs of the organisation, escalating requests to development staff or suppliers where appropriate.
• Ensure that problems are managed in accordance with agreed standards and processes, and that escalation procedures are adhered to, ensuring that complex and high impact problems are dealt with effectively using judgement and creativity to suggest the most appropriate course of action
• Work within matrix-teams of staff across the organisation to deliver enhanced technology solutions to the University. Provide advice and guidance where necessary.
• Lead or participate in projects, managing the operation of project teams. Consult with and advise Project Managers to help them plan, prioritise and set project milestones to ensure that resources are appropriately deployed in order to meet deadlines.  Ensure that the provision of the service is delivered to the institution, proactively changing the delivery according to customer requirement, contributing to the development of institution wide standards.
• Establish relationships with key contacts to ensure role objectives are met, developing appropriate communication links with internal and external stakeholders.
• Create specific working groups from colleagues across the University to achieve departmental objectives

Person Specification

Essential Criteria

Knowledge, Skills and Experience

1. Proactively able to recommend, influence and implement highly complex technical improvements with real customer benefit.
2. Development experience with Tribal Technology’s SITS Vision student record system including expertise in Task Manager, Process Manager, Vista, SRL, RQH, TUP, Document Manager.
3. Able to demonstrate expert professional knowledge within specialist discipline, to be recognised as an authority within the field.
4. Demonstrable experience of utilising toolsets for monitoring, auditing and reviewing service support performance.
5. Excellent and proven relationship management skills with experience of managing the requirements of stakeholders

Customer Service, Communication and Team Working

6. Proven ability to shape developments through active participation within teams and groups.
7. Excellent interpersonal, communication and organisational skills. Able to document complex technical solutions in a logical and clear framework that can be readily understood by others. Able to influence senior decisions within specialist discipline that have a strategic impact.

Planning, Analysis and Problem Solving

8. Ability to be flexible to prioritise workload under pressure. Lead or participate in projects, managing the operation of project teams. Ensure that resources are appropriately deployed in order to meet deadlines.  Ensure that the provision of the service is delivered to the institution, proactively changing the delivery according to customer requirement, contributing to the development of institution wide standards.
9. Demonstrable knowledge and experience in problem, error and knowledge management analysis, resolution and delivery techniques.

Qualifications and Education

10. Postgraduate / Professional membership/experience/ NVQ 5 or equivalent experience

Desirable Criteria

1.    Project Management qualifications and/or experience
2.    Management qualification in ITIL, or similar.
3.    Ability to communicate in welsh or have a willingness to learn..

Additional Information

Job Description Cont...
• Ensure resources are deployed effectively so that objectives are met by clarifying goals, setting tasks and monitoring progress.
• Abide by University policies on Health and Safety and Equality and Diversity.
• Perform other duties occasionally that are not included above, but consistent with the role. Complete tasks normally associated with junior colleagues to meet operational demands. Undertake duties associated with a more senior role for developmental purposes.

Where the role requires staff management and leadership the following responsibilities will also apply:

• Manage performance, inductions and development of staff under the line management of the role holder. Support and guide team members in welfare issues, escalating as necessary to specialist support areas. 

Current Technologies:
SITS : Vision, Task Manager, Process Manager.
Relational databases: Oracle SQL
Web Development, CSS, HTML, JavaScript, Bootstrap.

Job Category

Information Technology