Business Development and Engagement Administrator (Dubai) - Dubai Operations - 105976 - Grade 5

Position Details

Dubai Operations

University of Birmingham, Dubai campus

Salary: Competitive 

Grade: 5

No. of positions: 1

Full time

Location: Dubai, UAE

Closing date: 22nd July 2025

University of Birmingham Dubai

Having established ourselves in Dubai International Academic City in 2018 we have now moved to our new state-of-the-art campus which opened in Sept 2021. These posts represent an excellent opportunity to join an ambitious World Top 100 University as we continue to grow our long-term strategic mission in Dubai, the UAE and the wider region. Our campus reflects the very best of Birmingham through our presence in Dubai.

Professional Services Ethos

Our ethos as a Professional Services team has been developed in line with the principles of being a Birmingham Professional . In particular here in Dubai this means that all Professional Services colleagues seek to collaborate effectively to ensure the needs of the whole campus community and our stakeholders are met. It also means that we work constructively together to provide a flexible range of service and support that adapt to the changing needs of the Campus as we grow. There are specific focal points in the academic cycle when all Professional Services team members will be expected to contribute regardless of their primary role, for example Welcome or Graduation. In addition, the duties listed below are illustrative of the general nature and level of responsibility of this post which is likely to change over time in response to the needs of the Campus and as you develop your experience and skills. You will have the opportunity to develop and may also need to specialise your duties further, over time, in agreement with your manager. 

In order to contribute to the success of the team and the University’s vision for the Dubai Campus the Professional Services team will be seeking to continue to recruit and develop colleagues who display:

• a high level of intellectual aptitude;
• strong agility and a portfolio of skills that can adapt to meet changing circumstances;
• an innovative and creative mind-set; and 
• both an enterprising and entrepreneurial nature to support our growth and pursuit of excellence.

Background

The Business Development and Engagement thematic area supports the University of Birmingham Dubai to achieve its targets across marketing, student recruitment, admissions and business development; enabling our campus and university wide strategic aims and ambitions. The areas of day-to-day campus delivery that the team supports include:

• School outreach
• On and off campus recruitment events
• Admissions processing
• Relationship management with key stakeholders
• Marketing and Brand Management
• Channel management
• Business Development through partnerships
• Career Professional Development and Micro credential delivery

Role Summary

Working in the Business Development and Engagement Team and with wider professional services colleagues across the University, the post holder will support in the acquisition and onboarding of our students and partners; ensuring that they receive a high quality and responsive customer service experience. The post holder will have a key role to play in the administrative processes of the team, supporting on the operational deliverables of the 4 key areas:

• Marketing
• Student Recruitment
• Admissions
• Business Development 

The post holder will report directly to the Head of Business Development and Engagement and work closely with them to understand the annual cycle of activity and where and when to prioritise effort to ensure maximum impact of resources. Working in a dynamic environment, the post holder will have the opportunity to improve and develop administrative processes and collaborate with colleagues across Professional Services. 

Main Duties

• Working with Business Development and Engagement colleagues to provide administrative support in delivery of key activity across the recruitment cycle. 
• Providing administrative support to external stakeholders, such as sponsors and recruitment agents. 
• Working across teams to support scholarship administration and processing. 
• Working with Student Programme Administration team to support with the admissions and scholarship processes. 
• Responding to enquiries via enquiry management channels, telephone and face-to-face.
• Supporting the administration and delivery of key events, such as online and in-person open days, counsellor events, CPD events and brand exposure events. 
• Providing meeting support, such as note-taking and action tracking to key service meetings and sharing with relevant stakeholders. 
• Leading on the team’s financial administration, including raising Purchase Orders and invoicing via university finance system and support with budget tracking. 
• Liaising with the Business Development Manager to support the tracking of relationships and administration of related documents, such as contracts and Memorandums of Understanding. 
• As required supporting with data analysis related to student acquisition, conversion and revenue generation.
• Supporting sessional activity, such as Welcome and Graduations, as required. This may require some out of hours/weekend working.
• Undertake projects or special tasks which may be assigned from time to time. For example, this may include contributing to periodic reviews of administrative and customer service processes and procedures with the objective of making improvements and sharing best practice across other areas within the wider University.
• Manage all data and interactions in accordance with University policy and data requirements.

General

• Promotes equality and values diversity acting as a role model and fostering an inclusive working culture.
• Actively manages equality, diversity and inclusion through monitoring and evaluation and actively challenging unacceptable behaviour.
• To contribute to own professional development and the development of the service by keeping your knowledge up to date with relevant training activities, attendance at team meetings, and other important knowledge building activities.
• Any other duties that might reasonably be required from time to time in line with the grading of the post.

Required Knowledge, Skills, Qualifications, Experience

• Educated to Degree level or equivalent relevant experience in a similar role
• Experience of working in a higher education environment is desirable
• An understanding of foundation, undergraduate and postgraduate education and the student lifecycle
• Excellent communication skills 
• Excellent understanding and applied use of Microsoft Excel
• Experience in financial administration
• Excellent interpersonal skills and a proven ability to work with a range of stakeholders 
• Proactive, highly motivated and well organised, with the ability to work on own initiative and prioritise workloads 
• Effective team working skills 
• Able to communicate effectively with a range of internal and external stakeholders
• A track record of delivering an excellent customer experience 
• Detail oriented and able to use analytical skills to spot and correct errors in data
• Experience of handling large volumes of data 
• Excellent IT skills and an aptitude for learning new packages to support analysis, presentation and communication of information 
• Willingness to work flexibly, occasionally outside of normal working hours
• Actively promotes equality and diversity to internal stakeholders
• Knowledge of Power-BI (desirable)

Dimensions

This role will require you to exercise personal initiative within and beyond the department. You will not manage a team or budgets. 

Internal and External relationships

• Chief Operating Office
• Deputy Director of Operations
• Head of Business Development and Engagement
• Colleagues across Dubai campus – Professional Services and Academic 
• Colleagues in UK campus – including Academic Services, Colleges and central PS teams
• External partners – including regional government agencies, regulatory bodies, educational and health-related organisations. 

In return, you will receive a competitive package and play a key role in our ambitious University’s expansion as we enhance our international reputation and global footprint.

We believe there is no such thing as a 'typical' member of University of Birmingham staff and that diversity in its many forms is a strength that underpins the exchange of ideas, innovation and debate at the heart of University life. We are committed to proactively addressing the barriers experienced by some groups in our community and are proud to hold Athena SWAN, Race Equality Charter and Disability Confident accreditations. We have an Equality Diversity and Inclusion Centre that focuses on continuously improving the University as a fair and inclusive place to work where everyone has the opportunity to succeed. We are also committed to sustainability, which is a key part of our strategy. You can find out more about our work to create a fairer university for everyone on our website .

• Job Identification 7352
• Job Category Specialist/Professional
• Posting Date 06/24/2025, 08:23 AM
• Apply Before 07/22/2025, 06:59 PM
• Job Schedule Full time
• Locations Dubai International Academic City, Dubai, AE