Assistant Manager, Contract Management (HR Shared Services)

Nanyang Technological University, Singapore

Updated: about 8 hours ago
Location: Singapore,
Job Type: FullTime

The Assistant Manager plays a critical role in ensuring the efficient and accurate delivery of HR operational services. This position will directly supervise 2 team members, providing guidance and support to maintain high standards of service delivery across a range of HR functions. The Assistant Manager will be responsible for overseeing day-to-day operations, ensuring compliance with policies and procedures, and contributing to the continuous improvement of HR processes.

Responsibilities:

  • Supervise a team to provide HR operational support in the following areas, in alignment with University’s policies and guidelines:
    • Contract renewal
    • Retirement & Re-employment
    • Job Changes including transfers, secondments, job upgrades, time type
    • Staff confirmation
    • Exit management
    • External/internal work consultancy
  • Ensure tasks and enquiries undertaken by the team are resolved and completed in a professional and timely manner in accordance with the service level agreements (SLA)
  • Improve internal controls, processes and procedures to ensure high standards of quality, efficiency and governance
  • Participate in process improvements projects as well as propose improvements to service delivery standards within the team
  • Collaborate and build good working relationships with multiple stakeholders and departments within the University

Requirements:

  • Human Resource Management, or business related degree
  • Preferably 4 years of relevant experience (including 1 year of supervisory experience)
  • Good HR knowledge in Employment Act and labour laws of Singapore and experience in HR Operations
  • Strong interpersonal and communication skills
  • Strong organizational, time management skills
  • Proficient in Microsoft Office applications
  • Working knowledge of Workday is an advantage
  • Meticulous, resourceful and innovative with a positive attitude

We regret that only shortlisted candidates will be notified.

Hiring Institution: NTU


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