• Deliver timely and effective on-site & remote IT support
• Resolve a broad range of technical issues with a strong customer service focus
• Contribute to service improvements & align IT support with CSIRO’s strategic goals
The On-Site Support team within CSIRO’s Information Management and Technology (IMT) division delivers responsive and effective IT support across CSIRO locations Australia-wide. Support is provided both physically and remotely, depending on site needs. As the secondary point of contact for IMT services, the team handles hands-on assistance and remote support for incidents and requests, including those from international staff.
As the On-Site Support Officer for the Dutton Park, QLD site, you’ll be expected to deliver high-quality, customer-focused service, using your strong technical skills and IT knowledge to resolve a wide range of issues. You’ll also contribute to shaping service delivery, applying innovative solutions, and aligning technical support with CSIRO’s strategic objectives. Strong communication, interpersonal and organisational skills are essential.
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