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processes, products, or services. Handles and resolve complaints and complex situations. Provides continuous improvement efforts in collaboration with campus customers and colleagues within the University
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Knowledge, Skills, & Abilities ABILITIES Able to lead large projects that require strong partnerships and close coordination with other IT and business leaders Able to diagnose and resolve complex problems
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serves as an internal escalation point for complex technical issues and repairs. Responsibilities KEY RESPONSIBILITIES: 1. Provides technical capabilities for Microsoft Windows, Mac OS, and Mobile
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software. Addresses complex technical issues while managing work planning, scheduling, and prioritization. Has regular interactions with end users, contractors, and vendors to ensure efficient system