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environment and promoting best practices, the AD aims to optimize resource utilization and drive efficient service delivery while researching and promoting industry best practices. Organizational Status
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/ solutions. Focusing on partnerships and excellence will ensure optimal functionality and customer satisfaction in support of ISC’s strategic goals. Supervision Received Reports to the Manager, Service Desk
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academic and professional community. This research program will build upon the Department’s existing strengths in visual and human-centered computing, artificial intelligence, machine learning, optimization
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the business requirements gathered reflect the university and user needs and optimize experience. Develops a release/enhancement roadmap and backlog for Workday functionality. Collaborates with other product