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of the department. Maintain professionalism, credibility and good customer service skills when dealing with all contacts, internal and external. Remain calm and objective throughout stressful and unpleasant
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various enterprise applications and a variety of desktop software packages. Writes support documents for common problems and questions to be maintained in the IT Services Knowledge Base. Tracks issues
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work programs and track progress against them. Manage DIL staff including Predoctoral Research Professionals, and Research Associates; recruit and train new DIL staff. Manage high-level relationships
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supervision; possess a self-motivated disposition; identify opportunities for improvement and recommend effective changes, all while achieving key objectives resulting in desired outcomes. Excellent strategic
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documentation, subject and specimen trackers, and REDCap forms. Phoning patients for surveys and appointment reminders. Assisting with enrollment, data collection, specimen tracking, adverse event monitoring and
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. Given the nature of the role, heavy objects may need to be lifted in excess of 25lbs. Significant movement, walking, bending, kneeling, and crawling are necessary. Application Documents Resume/CV
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resolution issues, including check/ACH cancellation and re-issuance requests, and follows-up on outstanding payment issues. Processes internal billing, fund transfers, third party payments, and refunds. Tracks
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the planned installation of rarefied and highly technical equipment, including space and/or infrastructural renovation to accommodate them. Tracks maintenance and minor repairs and installations in labs and
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. Ability to use computers extensively for up to 2 hours Ability to climb stairs up to 2 stories Ability to push/pull objects of 25 to 49 lbs. Ability to push/pull objects of up to 25 lbs. Ability
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proposes budgets as outlined by the Institute’s project needs and objectives. Monitors revenue and expense performance, ensuring adherence to determined budget requirements. Updates and disseminates