Ticket Office Assistant

Villanova University, United States

Updated: 1 day ago
Location: Lancaster, PENNSYLVANIA
Deadline: ;

Posting Details

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Position Information


Posting Number: 20255733V
Position Title: Ticket Office Assistant
Posting Type Student
Hours/week: 10
Eligibility: Work study preferred but open to all students
Semester 2025-2026 Academic Year
Location
Detailed Work Schedule
Weeknight and weekend athletic events.
Number of positions: 12
Department: 728-Athl - Ticket Office
Contact Name: Gina Palermo
Contact Phone/Extension: Gina.Palermo@villanova.edu

Position Summary Information


Job Description Summary:
In accordance with established policies and procedures, the Ticket Office Assistant provides exceptional customer service in person at the ticket office on game days for events hosted by Villanova Athletics.
  • Answer customer inquiries and process ticket sales via walk-up orders.
  • Responsible for daily reconciliation of ticket sales and payments.
  • Other assignments may include but are not limited to the compliance pass entrance, will-call distribution and scanning operations.
  • Perform other tasks as assigned by the Ticket Office staff.
Requirements:
  • Experience in an in-person customer service position.
  • Familiarity with MS Office applications (Word/Excel).
  • Applicants should be dependable, punctual and possess effective communication and problem solving skills, as well as strong attention to detail.
  • Must have a customer-friendly personality and project a positive image of the University and the Athletics Department to fans, donors, staff, students, alumni, and other groups.
  • Must be able to multi-task and work in a fast-paced environment.
  • Must be able to work weeknights and weekends as needed for events, including working all home football games.
  • Must have reliable transportation to and from athletic events.
Additional Information:
Athletic ticketed sports throughout the 2024- 2025 seasons include: Football, Women’s and Men’s Basketball, and Men’s Lacrosse.
1-2 years customer service experience preferred.
Please attach a resume, cover letter and a copy of your VU Class Schedule.
Physical Demands Summary:
Some jobs require lifting, extensive walking and/or lengthy periods of standing along with exposure to both natural (i.e. weather) and event (i.e. music/crowd volume) related elements
Wage Rate: $11.25

Posting Detail Information


Closing Date (11:59pm ET):
Open Until Filled Yes

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