Student Intermediate Level

The UNM Information Technologies Campus Outreach & Engagement team is seeking a student employee to perform hardware support and repairs for user departments. Resolves hardware, software, and communication problems/conflicts/defects. Will interact with customers, recommend, and purchase inventory, and control supplies and/or parts. Assists with Lobo BrainBar customer support. May assist with device decommissioning at our Surplus offices.

Duties and responsibilities include:
1. Investigates, analyzes, and resolves hardware and associated software and communications problems on university computer systems; performs complex hardware repairs and maintenance on a wide range of Windows & Mac computers and peripherals
2. Provides intermediate hardware technical assistance and support; troubleshoots and resolves system
hardware, software, and communications failures and conflicts
3. Evaluates existing computer systems hardware; based on customer needs, customizes and tests
computer systems and resolves configuration conflicts and errors.
4. Installs, integrates, and configures new computer systems and hardware for users
5. Researches, analyzes, and recommends appropriate computer hardware for customized computer
configurations
6. Reviews, prioritizes, and processes problem reports; documents the progress of projects
7. Maintains a high-level quality of customer service standards in dealing with and responding to questions
8. Performs miscellaneous job-related duties as assigned

Equivalencies not found for this position

Minimum Qualifications:

1. Ability to perform intermediate repairs and upgrades on a wide variety of computers and peripherals
2. Knowledge of a wide range of computer systems software, applications, hardware, and communications
3. Records maintenance skills
4. Knowledge of customer service standards and procedures
5. Ability to simultaneously coordinate and complete multiple projects
6. Knowledge of advanced computer troubleshooting techniques
7. Ability to diagnose the nature and extend of a wide range of computer problems
8. Ability to install and configure systems, hardware, and peripherals

Preferred Qualifications:

1. Previous customer service skills in a technical capacity
2. Knowledge of maintenance and repair of computer hardware
3. Investigating and resolving problems and/or repairing as specified by work orders
4. Installing, integrating, and configuring new systems and hardware for users
5. Knowledge of the Windows 10 and 11 operating system as well as the Mac OS (a basic skill set such as ability to connect to and troubleshoot wired/wireless network connections, understanding of web browser settings, and other relevant areas necessary to connect to UNM services)

Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.