Police Communications Operator

Department

University Police Department

Compensation

$17.53 Hourly

 

General Description / Primary Purpose

This is work ensuring the security of law enforcement officers and facilities through the use of a communication/situation center. Work includes providing non-sworn law enforcement support services. Responsibilities focus on the successful operation of the bank of equipment necessary for an effective agency, including:

• A police radio base station

• A Florida Crime Information Center/National Crime Information Center teletype terminal

• A telephone and radio recorder system

• A fire and burglar alarm system

• The operation of all types of computer systems in a Public Safety Communications Center

Job Functions

• Operation of police radio base station; University net pager radio, telephone recording system, microfilm viewer, intrusion alarms, building fire alarm terminal, and coordinating information with surrounding police agencies

• Implementation and performance of all special and emergency procedures

• Coordination of all units responding to emergency situations

• Monitors all alarm systems and notifies personnel upon activation

• Operates the National Crime Information Center/Florida Crime Information Center terminals

• Operates a computer terminal to verify driver’s license, personal background, criminal history, and vehicle tag and registration

• Provides support to law enforcement authorities conducting criminal and/or confidential investigations by coordinating and disseminating information relevant to law enforcement operations

• Receives and evaluates calls from the public requesting police assistance in emergencies and non-emergency calls for service

• Acts as a receptionist for the Police Department

• Answers question, gives information, and makes referrals

• Operates University camera systems and radio/telephone logging devices

• During declared campus emergencies, this position may be required to perform specific job-related duties at a designated off-campus location or place of residence

• Other duties as assigned

Marginal Functions

• All administrative procedures and paperwork required for the successful operation of the Communications Center

• Satisfactory coordination of departmental field activity via radio

• Moving 40 lb. boxes of computer paper, etc.

Departmental Requirements

Preference will be given to applicants who meet the required qualifications and possess the following:

• The ability to relate to the public and communicate verbally and in writing

• Knowledge of correct spelling, punctuation, grammar usage, alphabetizing, and filing

• Must possess the ability to work in a confidential environment due to the sensitivity of information within the department

• Follow written and oral instructions

• Must possess the ability to speak clearly, interpret questions and answer those questions properly

• The ability to use a computer

• Walk, stoop, bend, reach, lift, or otherwise move approximately 40 lb. boxes of computer paper

• Must have 20/20 vision with corrective lenses, all limbs, and the ability to hear, walk, and run if an emergency arises, such as an irate and/or violent person with a gun that poses a life-threatening situation to the PCO and/or anyone within the department

Supervision Exercised

None

Supervision Received

Regular supervision. The incumbent performs routine assignments independently and only unusual problems which may require exceptions to procedures are referred to the supervisor.

Level of Public Contact

(Not specified)

Monetary Responsibility

(Not specified)

Policymaking and/or Interpretation

(Not specified)

Program Direction and Development

(Not specified)

Statement of Responsibility for Confidential Data

(Not specified)

 

Required Qualifications

This position provides essential non-sworn support to law enforcement by operating a Public Safety Communications Center to ensure the safety of officers, facilities, and the campus community. The role centers on managing multiple communication and security systems, coordinating emergency and non-emergency responses, and serving as a critical information hub for police operations.

High school diploma and 1+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219. State certification on NCIC/FCIC computer systems are required.

 

Statement(s) of Understanding

This position requires a background check. In conjunction with the University's policy, this position may also require a credit check.

The holder of this position is designated as a “Responsible Employee” pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University’s Title IX Administrator or any divisional Title IX Coordinator

 

This position has been designated as a Campus Security Authority (CSA). This position has been designated as a CSA because it involves significant responsibility for student and campus activities and/or responsibility for campus security. As such, any person in this position must report to the University Police Department a crime or an incident that might be a crime that he/she becomes aware of. This position has a reporting requirement because the University believes that responsibility for students, campus activities and/or campus security will make the holder of this position someone members of the University community will see as an authority figure and someone to whom they can seek help. A CSA is not expected to investigate or determine whether a criminal incident actually took place. A CSA ’ s responsibility is a duty to report. All positions designated as CSAs are required to complete an online or in - person training session. For more information concerning training or CSA designations, please contact the Clery Act Compliance Manager at (904) 620-1423 or clery@unf.edu.

 

Equal Opportunity

The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. The University of North Florida does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. In addition, UNF will not commit or permit retaliation against an individual who reports discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of university regulation.

Carnegie

UNF is a Carnegie Community Engaged Institution. This designation celebrates the University’s collaboration with community partners from the local to the global level. It reflects UNF’s mission to contribute to the public good and prepare educated, engaged citizens.