HRL Office Assistant (Student) (FWS)

Most student positions at American University are eligible to use Federal Work Study (FWS) awards, with a few exceptions. FWS funds cannot be applied to janitorial, construction, partisan or sectarian positions. For information or questions regarding FWS funds, please contact American University's Office of Financial Aid.

Important guidance for current American University employees: American University current employees, including those employed in student positions, must apply through their employee Workday account. If you are a current employee at American University, please log into your employee Workday account and select the Find Jobs report which will take you to our internal career listings. Applying outside of your employee Workday account may cause delays in a hire process.

Department:

Housing Assignments Support

Time Type:

FLSA Status:

Job Description:

Summary:

The Office Assistant (OA) is a student staff member in Housing & Residence Life within the University’s Division of Student Affairs. OAs play a critical role in providing high-level customer service, administrative support, and ensuring smooth daily office operations. This position fosters a welcoming experience for students, families, and campus partners.

Office Assistants report to the Housing Assignments team and collaborate with professional and student staff across Housing & Residence Life.

Essential Functions:

• Serve as the first point of contact for students, families, and guests at the Housing & Residence Life office.

• Assist via phone, email, live chat, and in-person interactions, providing accurate information about housing policies, procedures, and campus resources.

• Support special projects, including organizing documents and reviewing HRL communication and websites.

• Monitor and respond to inquiries in a timely and professional manner.

• Assist with processing paperwork and administrative tasks.

• Support office events, meetings, and training sessions as needed.

• Perform other duties as assigned.

Position Type/Expected Hours of Work:

• Part-time.

• 10 - 20 hours per week.

Salary Range:

• $17.95 per hour.

Required Education and Experience:

• Must be enrolled as a student at American University.

• Maintain a cumulative GPA of 2.25 or higher.

• Demonstrate strong organizational, communication, problem-solving, and customer service skills.

• Exhibit professionalism, reliability, and confidentiality in handling sensitive information.

Additional Eligibility Qualifications:

• Office Hours: 9:00 AM to 5:00 PM with potential for non-traditional hours.

Other Details

• This position is available only to enrolled American University students.

• Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• American University is an E-Verify employer.

• Visit https://www.american.edu/hr/ for additional information about American University employment and benefits.

Current American University Employees

American University current employees (including those employed in student positions) must apply through their employee Workday account. If you are a current employee at American University, please log into Workday and select the Find Jobs report which will take you to our internal career listings.

Contact Us

For more information or assistance with the American University careers site, email theworkline@american.edu .

American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.