HRL Office Assistant (Student)

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Important guidance for current American University employees: American University current employees, including those employed in student positions, must apply through their employee Workday account. If you are a current employee at American University, please log into your employee Workday account and select the Find Jobs report which will take you to our internal career listings. Applying outside of your employee Workday account may cause delays in a hire process.

Department:

Housing Assignments Support

Time Type:

FLSA Status:

Job Description:

Summary:

The Office Assistant (OA) is a student staff member in Housing & Residence Life and part of the University’s Division of Student Affairs. The OA serves a critical role in providing high-level customer service, administrative support, and assistance with daily office operations. This position helps ensure a smooth and welcoming experience for students, families, and campus partners.

Office Assistants report to the Housing Assignments team and work closely with professional and student staff members across Housing & Residence Life.

Essential Functions:

• Serve as the first point of contact for students, families, and guests at the Housing & Residence Life office.

• Provide assistance via phone, email, live chat, and in-person interactions.

• Answer questions and provide accurate information about housing policies, procedures, and campus resources.

• Assist with special projects, including organizing documents, reviewing HRL communication materials, and managing office supplies.

• Maintain a working knowledge of Housing & Residence Life processes, including housing assignments and billing.

• Monitor and respond to inquiries in a timely and professional manner.

• Assist with processing paperwork, updating student records, and managing confidential information.

• Support office events, meetings, and training sessions as needed.

• Other duties as assigned.

Position Type/Expected Hours of Work:

• Part-time.

• 10 - 20 hours per week.

Salary Range:

• $17.95 per hour.

Required Education and Experience:

• Enrolled as a student at American University for the Fall 2026 semester.

• Maintain a cumulative GPA of 2.25 or higher.

• Demonstrate strong organizational, communication, and problem-solving skills.

• Exhibit professionalism, reliability, and confidentiality in handling sensitive information.

Additional Eligibility Qualifications:

• Hours are 9:00 am to 5:00 pm with potential non-traditional hours.

• This is a Fall and Spring semester position with the opportunity to continue into the summer session.

Other Details

• This position is available only to enrolled American University students.

• Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• American University is an E-Verify employer.

• Visit https://www.american.edu/hr/ for additional information about American University employment and benefits.

Current American University Employees

American University current employees (including those employed in student positions) must apply through their employee Workday account. If you are a current employee at American University, please log into Workday and select the Find Jobs report which will take you to our internal career listings.

Contact Us

For more information or assistance with the American University careers site, email theworkline@american.edu .

American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.