CARE Case Manager 3

University of South Carolina, United States

Updated: about 18 hours ago
Location: Columbia, SOUTH CAROLINA
Job Type: FullTime
Deadline: 30 May 2026

Posting Summary


Logo
Posting Number STA00254PO26
Job Family Student Services
Job Function Student Conduct
USC Market Title Coordinator for Student Conduct
Link to USC Market Title https://uscjobs.sc.edu/titles/134035
Job Level P2 - Professional
Business Title (Internal Title) CARE Case Manager 3
Campus Columbia
Work County Richland
College/Division Division of Student Affairs and Academic Support
Department SAAS Student Conduct and Academic Integrity
State Pay Range G06
USC Market Range MRC - $40,269 $49,330 $58,390
Anticipated Hiring Range $40,269 - $58,390
Location of Vacancy
Part/Full Time Full Time
Hours per Week 37.5
Work Schedule
  • Standard working schedule: 8:30am – 5:00pm
  • Must be willing to work a flexible schedule to meet the needs of the department.
Basis 12 months
Job Search Category Student Services


About USC


About University of South Carolina
From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.
Veterans' Preference Statement
The University of South Carolina is committed to equal opportunity and proudly values the skills and experience military veterans bring to our workforce. Across South Carolina, we are making veterans a priority for employment and recognize their vital contributions to our state and our communities.


Benefits for FTE Positions


The University of South Carolina (USC), through the State of SC and Public Employee Benefit Authority (PEBA), offers employees a valuable benefits package, including health and life insurance, generous paid leave and retirement programs. To learn more about USC benefits, access the "Working at USC" section on the Applicant Portal at https://uscjobs.sc.edu. Research Grant or Time-limited positions may be eligible for all, some, or no benefits, based on the grant or project funding.




Position Description


Advertised Job Summary
CARE Case Manager 3
  • Are you experienced managing student caseload using a systems-based approach to support success and well-being?
  • Do you have experience monitoring student care action plans, providing follow-up, and ensuring accountability for recommended supports?
  • Do you have experience acting as a liaison between referrers and the student support or care team?
  • Have you provided training or given presentations to help increase awareness of student support resources?


Position Summary
The CARE Case Manager 3 supports the Student Care and Outreach Team (“Care Team”) in managing cases involving students of concern, with an emphasis on promoting student well-being and success. This role includes initiating cases, coordinating follow-up actions, documenting team decisions, and monitoring student progress through established action plans. The position is responsible for managing daily Care Team access points and providing status updates on active cases. Will also serve as a liaison to faculty, staff, parents, and other stakeholders seeking consultation or assistance from the Care Team. Additionally, this role may support Temporary Conditions and Withdrawal Services by coordinating accommodations and assisting students in navigating short-term or hardship-related academic adjustments. The position contributes to campus-wide awareness of Care Team services through training, presentations, publications, and data reporting.
Key Responsibilities
  • Manage a caseload of students using a system-based approach to support success and well-being.
  • Triage Care Team cases and gather information to make recommendations.
  • Meet with students to provide support, build resilience, and connect them to resources.
  • Open and manage cases; coordinate interventions; support care plans; track progress in Maxient.
  • Close cases, ensuring all plans and follow-up actions are completed.
  • Coordinate projects related to grants, basic needs, and best practices.
  • Provide outreach and training to the campus community to increase awareness and support students.
  • Develop solutions and accommodations for students impacted by injuries, surgery, or short-term conditions affecting daily functioning.
  • Support students navigating leaves of absence or retroactive withdrawals due to hardship.
  • Create trainings, publications, and data reports to educate the university community on Care Team referral process and supporting students in distress.
  • Track trends using case management data to identify gaps and growth areas.
  • Develop and administer surveys to identify process improvement measures.

Perks
Competitive salary + some of the BEST benefits you can find!
Health and Life Insurance
Retirement Programs
Paid Tuition
Dependent Scholarships
15 Annual Leave
15 Sick Leave
13 Paid Holidays (including an extended December holiday)
Paid Parental Leave
Professional Development Opportunities
https://www.youtube.com/watch?v=BALBcUSl7ck
Job Related Minimum Required Education and Experience
  • Requires a bachelor’s degree in a job related field and 2 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience.
Required Certification, Licensure/Other Credentials
Preferred Qualifications
  • Experience with Student Care teams.
  • Experience with Title IX cases and trauma-informed interviewing practices.
  • Experience with the Maxient electronic database.
  • Experience with case management.
  • The ability to balance multiple competing priorities.
  • Experience with Student Conduct and Honor Code cases.
  • May graduates will be considered if they will be able to obtain their degree by the date of employment.
Knowledge/Skills/Abilities
  • Able to organize data to identify problems and develop and implement realistic solutions.
  • Communicate effectively orally and in writing.


Job Duties


Job Duty
Assist students who are referred to the Student Care and Outreach Team
  • Support an ongoing caseload of students who benefit from a systems approach to student success, wellness, and retention.
  • Triage Care Team cases daily with supervisor and gather information regarding referred students to assist in the development of recommendations.
  • Coordinate communication and recommendation completion with students referred to Counseling & Psychology Services; consult with Counseling and Psychology Services on scheduling assessments and assisting students with meeting counseling requirements.
  • Conduct meetings (soft interventions) with students referred for lower levels of distress to assist with students’ resiliency and connections to resources, and counseling pre-assessment meetings with students scheduled for counseling assessments.
  • Enhance and further customize the network of support services for students.
  • Monitor action plans and provide schedule check-ins with students to ensure follow-through with recommendations.
  • Follow up when appropriate with those who can support students affected by a referred student’s behavior, including Residence Life staff and faculty members.
Essential Function Yes
Percentage of Time 40
Job Duty
Assist the Student Care and Outreach Team with case management
  • Open cases, schedule, and coordinate interventions, assist in care plan development, and track student persistence in completion of the team’s recommendations using the Maxient database. Close cases, assuring all case management plans have been addressed.
  • Manage communication channels daily, including Care Team email, Care Team phone line, drop-in requests, and questionnaire forms.
  • Coordinate special projects and initiatives for grant proposals, basic needs support, and best practices initiatives in the field of higher education case management.
  • Deliver outreach and training for the campus community to increase awareness of the Care Team’s services and ways to assist students.
  • Serve as the Referrer Liaison for reporters who document needing to speak to a member of the Team.
  • May supervise a graduate student from the Higher Education and Student Affairs master’s program and/or a Master of Social Work intern
  • Update and assist in the preparation of the agenda for weekly Care Team meetings.
  • Generate statistical reports relevant to the Team and identify trends for the university community.
  • Keep detailed notes of interactions with students, confidential reports, parental, and campus partner communication.
Essential Function Yes
Percentage of Time 40
Job Duty
Assist with coordinating the functions of Temporary Conditions and Withdrawal Services
  • Create solutions to meet students’ needs that are a result of injuries, surgery or short-term conditions that substantially limit their major daily life activities.
  • Support students who need to take time away from school or need to retroactively withdraw due to hardship.
Essential Function Yes
Percentage of Time 10
Job Duty
Assist the Care Team with education, training, and outreach
  • Create trainings, publications, and data reports to educate the university community on Care Team referral process and supporting students in distress.
  • Track trends using case management data to identify gaps and growth areas.
  • Develop and administer surveys to identify process improvement measures.
  • Other duties as assigned through the Office of the Dean of Students.
Essential Function Yes
Percentage of Time 10


Position Attributes


Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing.


Safety Sensitive or Security Sensitive No
Hazardous weather category Non-Essential


Posting Detail Information


Number of Vacancies 1
Desired Start Date
Job Open Date 04/15/2026
Job Close Date 05/30/2026
Open Until Filled No
Special Instructions to Applicant
Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.
We are only accepting applications submitted by May 30, 2026.
The University of South Carolina offers a valuable benefits package including but not limited to:
  • Health and Life Insurance
  • Retirement Programs
  • Paid Tuition
  • Dependent Scholarships
  • Annual Leave
  • Sick Leave
  • 13 Paid Holidays (including an extended December holiday)
  • Paid Parental Leave
  • Professional Development Opportunities


Click here to learn more about why you should work at USC.
Quicklink for Posting https://uscjobs.sc.edu/postings/204888
EEO Statement
The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.

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