AV Engineer I

George Washington University, United States

Updated: about 1 month ago
Location: Ashburn, VIRGINIA
Job Type: FullTime
Deadline: ;

Posting Details
I. JOB OVERVIEW


Job Description Summary:
GW Information Technology (GW IT) provides empowering tools and caring support for all members of The George Washington University (GW) community. We are focused on driving digital transformation and innovation to enable the academic and operational excellence of our students, faculty, staff, and researchers. At GW IT, we are committed to cultivating a team culture that values diversity, inclusion, respect and collaboration, and invests in each of our team members to grow in their technology and career skills.
The AV Engineer I reports to the Manager of Audiovisual Design and Engineering and supports the operational reliability and lifecycle management of an enterprise audiovisual ecosystem spanning more than 650 instructional, meeting, and collaboration spaces. Distinct from traditional event production or broadcast roles, this position focuses on sustaining standardized, network-integrated AV systems across a campus setting.
Our team provides enterprise-grade audiovisual solutions by working collaboratively with both internal IT and university partners to drive digital transformation. In this role, you will serve as an individual contributor working under limited supervision, applying hands-on technical expertise to maintain consistent performance and service quality across a large-scale, campus-wide AV environment.
Your job duties will include:
  • Enterprise Technology and Service Collaboration: Serves as aTier 3 escalation resource for a large-scale enterprise audiovisual infrastructure supporting more than 650 collaboration and learning spaces. Works closely with peer IT teams, Facilities Management, academic departments and other university service providers to sustain reliable, coordinated service delivery across the campus.
  • System Reliability & Proactive Operations: Supports the consistent performance of the enterprise AV fleet by utilizing enterprise monitoring and management platforms (e.g., Crestron XiO Cloud, Biamp SageVue) to perform proactive health checks and identify emerging issues. Performs advanced signal flow analysis and complex hardware and cabling remediation to resolve systemic problems escalated from front-line support teams.
  • Network-Integrated AV Troubleshooting: Diagnoses and resolves issues within a converged AV/IT environment, including Audio/Video over IP endpoints such as Crestron NVX, VLAN configurations, and network-centric control systems. Collaborates cross-functionally with networking and systems teams to implement durable, scalable resolutions appropriate for an enterprise campus environment.
  • Incident Response & Root Cause Analysis: Participates in AV incident response and problem-management activities, contributing technical expertise to identify root causes of service disruptions. Focuses on resolving recurring architectural and configuration issues rather than one-off hardware failures to improve overall system resilience.
  • Knowledge Sharing & Technical Development: Provides technical guidance and informal mentorship to junior-level AV technicians and support staff, sharing best practices related to enterprise troubleshooting, remote management platforms, and standardized operational procedures to promote consistent service outcomes across teams.
  • Standardization & Continuous Improvement: Contributes to ongoing efforts to refresh, standardize, and sustain baseline performance across the enterprise AV environment. Leads small-scale projects to align spaces with established standards and evaluates emerging audiovisual technologies by developing functional proofs of concept for review by the AV Design and Collaboration Spaces team.
  • Commissioning & Technical Documentation: Performs system commissioning for permanent AV installations and maintains accurate technical documentation for deployed systems, including firmware versions, network addressing, and configuration standards, ensuring the integrity of the system data of record.


Performs other related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
Minimum Qualifications:
Qualified candidates will hold a Bachelor’s degree in an appropriate area of specialization plus 2 years of relevant professional experience, or, a Master’s degree or higher in a relevant area of study. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.
Additional Required Licenses/Certifications/Posting Specific Minimum Qualifications:
Preferred Qualifications:
  • Demonstrated experience supporting a large-scale, fixed-installation audiovisual environment (e.g., Higher Education, Corporate Campus, or Healthcare) rather than temporary event production or broadcast-focused installations.
  • Strong written and verbal communication skills, with the ability to clearly explain complex technical concepts to non-technical audiences while minimizing unnecessary jargon.
  • Demonstrated commitment to customer service and collaborative problem-solving in a service-oriented environment.
  • Proven ability to work effectively in a fast-paced, evolving operational environment.
  • Experience managing small projects or workstreams, including tracking progress, identifying risks or issues, and communicating status and mitigation strategies to management using basic project management principles and workflows.
  • Solid understanding of Layer 2 and Layer 3 networking concepts, including DHCP, static IP addressing, and how audiovisual traffic interacts with enterprise switching and network infrastructure.
  • Working competency with common productivity and design tools, including Microsoft Office, Google Workspace, and Autodesk applications. Familiarity with Zoom enterprise environments, including Zoom Rooms and the Zoom administrative platform.
  • AVIXA CTS, CTS-I or CTS-D certification.
  • Preferred product certifications: AMX, Biamp, Crestron, Extron, Dante.
  • Ability to occasionally climb ladders and work at heights of up to 15 feet in support of system installation, maintenance, and troubleshooting activities.
Hiring Range $62,486.82 - $115,999.97
GW Staff Approach to Pay

How is pay for new employees determined at GW?


Healthcare Benefits

GW offers a comprehensive benefit package that includes medical, dental, vision, life & disability insurance, time off & leave, retirement savings, tuition, well-being and various voluntary benefits. For program details and eligibility, please visit https://hr.gwu.edu/benefits-programs.



II. JOB DETAILS


Campus Location: Ashburn, Virginia
College/School/Department: GW IT
Family Information Technology
Sub-Family Audiovisual Technology
Stream Individual Contributor
Level Level 2
Full-Time/Part-Time: Full-Time
Hours Per Week: 40
Work Schedule: Monday-Friday
Will this job require the employee to work on site? Yes
Employee Onsite Status Hybrid
Telework: Yes
Required Background Check: Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search
Special Instructions to Applicants:
Employer will not sponsor for employment Visa status.
Internal Applicants Only? No
Posting Number: S014082
Job Open Date: 03/09/2026
Job Close Date:
If temporary, grant funded, Sponsored Project funded or limited term appointment, position funded until:
Background Screening Successful Completion of a Background Screening will be required as a condition of hire.
EEO Statement:

The university is an Equal Employment Opportunity employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.

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