Systems Support / Developer Analyst

Advert

Systems Support / Developer Analyst

This is an exciting opportunity to join a small and dedicated team in supporting and developing the Finance based IT systems of the University. The role holders’ primary duties will be to support and develop the University’s Financial Systems (primarily Oracle EBS). The role holder will also provide advice, guidance and support and carry out all aspects of business process and systems analysis, software maintenance and development; liaising as required with other internal IT teams and external suppliers as appropriate. 

The role holder will provide a highly professional, friendly and customer focused face to the services offered by IT and will be responsible for: 

• The specification, design, development, integration, testing and documentation of large or complex systems, selecting the most appropriate design standards, methods and tools consistent with agreed enterprise and solution architectures and ensure they are applied effectively. You will review others' systems designs to ensure selection of appropriate technology, efficient use of resources, and integration of multiple systems and technology. You will contribute to policies for the selection of architecture components. You will evaluate and undertake impact analysis on major design options and assess and manage associated risks. You will ensure that the system design balances functional, service quality and systems management requirements. 
• The specification of user/system interfaces, including validation and error correction procedures, processing rules, access, security and audit controls. You will assess associated risks, and specify recovery routines and contingency procedures. You will assist with the translation of logical designs into physical designs. 
• The maintenance of application support processes, and check that all requests for support are dealt with according to agreed procedures. You will use application management software and tools to investigate issues, collect performance statistics and create reports. 

This position is full time (35 hours per week) and fixed term until 30th November 2026.  

Salary: £33,951 - £36,636 per annum (Grade 5)  

Date advert posted: Friday, 30 January 2026

Closing date: Sunday, 15 February 2026

Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds.  We therefore welcome applicants from all sections of the community regardless of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age.  In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.

Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English.

Job Description

Main Function 

The position is based within University IT where the role holder will work as part of a professional service delivery team dedicated to the provision of an efficient, effective, customer focused and quality driven IT service to all staff and students across the University. 

The job requires the role holder to: 

• Contribute to a centre of expertise within the organisation, taking responsibility for the development and maintenance of technical systems.  

• Support and develop the systems, in line with business requirements. 

• Take responsibility for the specification and design of smaller or less complex systems, using judgement and creativity to suggest the most appropriate course of action where appropriate. 

• Agree appropriate design standards, methods and tools in consultation with line management.  

• Ensure that all work is documented using the appropriate standards, methods and tools, including prototyping tools where appropriate. 

• Maintain market awareness, assess software packages on their ability to meet all or parts of specified requirements and advise colleagues and management on their technical suitability.  

• Liaise with colleagues where appropriate on cost benefit analyses, risk analyses and development plans. 

• Liaise with external suppliers and contribute to the assessment and selection of suitable software packages to meet all or parts of specified requirements. 

• Maintain an awareness of operational requirements especially in terms of service levels, availability, response times, security and repair times. 

• Provide technical expertise, advice and guidance on all aspects of design and technology within your remit. 

• Ensure that all tasks and procedures are carried out effectively and efficiently to agreed levels of service. 

• Receive, log and prioritise support requests in accordance with agreed criteria and the needs of the organisation, escalating requests to development staff or suppliers where appropriate. 

• Ensure that problems are dealt with in accordance with agreed standards and processes, and that escalation procedures are adhered to. 

• Work within matrix-teams of staff across the organisation to deliver enhanced technology solutions to the University. Provide advice and guidance where necessary. 

• Participate in any projects as appropriate. 

• Establish relationships with key contacts to ensure role objectives are met, developing appropriate communication links with internal and external stakeholders as required. 

• Abide by University policies on health and safety and equality and diversity.   

• Perform other duties occasionally which are not included above, but consistent with the role. Complete tasks normally associated with junior colleagues to meet operational demands.  Undertake duties associated with a more senior role for developmental purposes. 

Current Technologies: 

OracleEBS, SAP Concur, JIRA, Alemba Service Management 

Person Specification

Essential Criteria

Knowledge, Skills and Experience 

Customer Service, Communication and Team Working 

Planning, Analysis and Problem Solving 

Qualifications and Education 

10. Degree/NVQ 4 or equivalent / Professional membership/experience

Desirable Criteria