Internal only - Systems Support Developer/ Analyst (BI Dev)

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This post is currently open to employees of Cardiff University only.  Please do not apply if you do not have a current contract of employment with the University.

Internal Applicants Only - Systems Support Developer/Analyst (Student Systems)
Us 
We want to make Cardiff University an institution that is respected the world over. Our vision is to be a world-leading, research-excellent, educationally outstanding university, driven by creativity and curiosity, which fulfils its social, cultural, and economic obligations to Cardiff, Wales, the UK and the world. We expect to improve our standing as one of the top 100 universities in the world and the top 20 in the UK. Ensuring the security of our research, teaching and administrative systems and their data from theft, compromise and corruption is of crucial importance to enable us to achieve our vision.

University IT provides critical support to c7,000 staff, 30,000+ students, and 38 academic and professional service schools and departments. The needs of learning and teaching, research and core services present an ever-changing set of challenges in an organisation that is constantly evolving. We support the University to deliver its strategy
Opportunity 
An opportunity has arisen within the Business Intelligence development team. The BI Development team designs, builds and maintains the University’s core business intelligence and data warehousing capabilities, delivering reliable, secure and well governed data structures that underpin reporting, analytics and statutory returns. The team develops and supports end to end BI solutions across the Microsoft stack—including ETL, data models, semantic layers and Power BI—and is now leading the transition to Microsoft Fabric as the modern data platform. Working closely with analysts, service teams and senior stakeholders, the team ensures high quality, trusted data is available to support operational decision making, regulatory compliance, digital transformation initiatives and strategic planning across the institution.
You 
As a passionate and knowledgeable Business Intelligence developer, you will provide advice and guidance to colleagues within university IT and the wider university.  You will support the team by providing advice, insight and guidance in BI product stack trends and developments to customers. You will be a BI developer with experience of working with datasets; manipulating, transforming and analysing data in the Microsoft stack of tools and knowledge of the lifecycle of BI reporting.
What we offer 
Cardiff University can offer many attractive benefits to its employees, including a competitive salary, 37 days annual leave per annum and a generous pension scheme.  More information on what we can offer can be found at https://www.cardiff.ac.uk/jobs/what-we-can-offer.
This post is full-time (35 hours per week) and open ended. 

Salary: £33,951 - £36,636 per annum (Grade 5). Appointments to roles at Cardiff University are expected to be at bottom of scale except in exceptional circumstances
Closing date: Tuesday, 17 March 2026
External applications are currently not being considered for this post.  If the decision is made to open the post to external candidates, the strapline at the top will be removed and you will be given ample time to apply – please check back periodically for details.

Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds who have the ambition to create a University which seeks to fulfil our social, cultural and economic obligation to Cardiff, Wales, and the world.  In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.
Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English. 

Job Description

Main Function

The position is based within University IT where the role holder will work as part of a professional service delivery team dedicated to the provision of an efficient, effective, customer focused and quality driven IT service to all staff and students across the University.

The job requires the role holder to:

• Develop Business Intelligence data structures and reports within the Microsoft stack - SSIS, SSAS, SSMS, Power BI.
• Support internal and external customers with a ride range of Business Intelligence reporting solutions  
• Extract data from various files, systems, databases through writing and executing code  
• Contribute to a centre of expertise within the organisation, taking responsibility for the development and maintenance of technical systems. 
• Take responsibility for the specification and design of smaller or less complex systems, using judgement and creativity to suggest the most appropriate course of action where appropriate
•  Agree appropriate design standards, methods and tools in consultation with line management.
•  Ensure that all work is documented using the appropriate standards, methods and tools, including prototyping tools where appropriate.
• Maintain market awareness, assess software packages on their ability to meet all or parts of specified requirements and advise colleagues and management on their technical suitability. 
• Liaise with colleagues where appropriate on cost benefit analyses, risk analyses and development plans.
•  Liaise with external suppliers and contribute to the assessment and selection of suitable software packages to meet all or parts of specified requirements.
•  Maintain an awareness of operational requirements especially in terms of service levels, availability, response times, security and repair times.
• Provide technical expertise, advice and guidance on all aspects of design and technology within your remit.
• Ensure that all tasks and procedures are carried out effectively and efficiently to agreed levels of service.
• Receive, log and prioritise support requests in accordance with agreed criteria and the needs of the organisation, escalating requests to development staff or suppliers where appropriate.
• Ensure that problems are dealt with in accordance with agreed standards and processes, and that escalation procedures are adhered to.
• Work within matrix-teams of staff across the organisation to deliver enhanced technology solutions to the University. Provide advice and guidance where necessary.
• Participate in any projects as appropriate.
• Establish relationships with key contacts to ensure role objectives are met, developing appropriate communication links with internal and external stakeholders as required.
• Abide by University policies on health and safety and equality and diversity.  
• Perform other duties occasionally which are not included above, but consistent with the role. Complete tasks normally associated with junior colleagues to meet operational demands.  Undertake duties associated with a more senior role for developmental purposes.

Current Technologies:
Microsoft SSIS, SSAS, SSMS, Fabric, Power BI, Tabular Editor, Github, Git bash, Azure DevOps, SAP Business Objects, Oracle and SQL Server databases.

Person Specification

Essential Criteria

Qualifications and Education

1.   Degree/NVQ 4 or equivalent / Professional membership/experience

Knowledge, Skills and Experience

2.    Good knowledge / experience of SQL (stored procedures, views, creating and altering tables, performance tuning)
3.   Experience of working with datasets; manipulating, transforming and analysing data.
4.   Problem solving skills to assist in analysing a problem or challenge to create an effective solution.
5.   Demonstrable experience of utilising toolsets for monitoring, auditing and reviewing service support performance.
6.   Excellent and proven relationship management skills with experience of managing the requirements of stakeholders
7.   Proven ability to shape developments through active participation within teams and groups.
8.   Excellent interpersonal, communication and organisational skills. Able to document complex technical solutions in a logical and clear framework that can be readily understood by others.
9.   Ability to be flexible to prioritise workload under pressure.
10. Demonstrable knowledge and experience in problem, error and knowledge management analysis, resolution, and delivery techniques.

Desirable Criteria 

1.  Experience in the annual cycle of events for students applicable in a large HE institution
2.  Knowledge of the Sits Student Records System
3.  An understanding of ITIL service management, or similar.
4.  Ability to communicate in Welsh or have a willingness to learn.

Job Category

Information Technology, Technical