5399 - Customer Support Assistant (Medway)

Libraries & Academic Enhancement
Location:  Medway Campus
Salary:  £25,249 to £27,319 per annum
Part Time Hours:  0.6FTE (21 hours per week)
Contract Type:  Permanent
Release Date:  Wednesday 08 April 2026
Closing Date:  Sunday 19 April 2026
Interview Date:  To be confirmed
Reference:  5399

Please note before completing an application:  This role is based in the Drill Hall Library on the Universities at Medway Campus at Chatham in Kent and is not suitable for current university students due to the contracted hours Drill Hall Library

The Drill Hall Library is a unique and major facility providing an integrated library and IT service to staff and students of the Universities at Medway, comprised of the Universities of Greenwich, Kent and Canterbury Christ Church at their shared Medway Campus.  

The library houses an extensive multi-disciplinary collection and provides a wide range of services, including a wide range of study spaces, training facilities and student support events. Information technology is used extensively to support delivery of all the Drill Hall Library Services.

To enhance our excellent standard of service to our users we are now seeking to appoint a highly motivated Customer Support Assistant to join our existing team. This post will support our library users in a friendly, efficient, fair, and effective manner as well as being the front of house first point of contact for all library queries and at the forefront of the operation of our library systems, book circulation and online library services.

The postholder will be able to greet library users with a smile that will make each visitor feel at ease when they are welcomed upon arrival. As each day is varied, you’ll need to think and react quickly as library users often want you to assist them finding a book, basic IT support or use of printers.   

Good listening skills are essential to assist students with their needs and signpost them to the most suitable help or escalate when necessary. To be ever vigilant and recognise when someone needs help or to spot any potential health and safety or behavioural issues within the library environment. To make a positive impact on a student’s library experience. As a team player to help your colleagues where needed to ensure the delivery of an excellent library support service.   

A qualification in libraries or Higher Education is not essential but a background in customer service, excellent timekeeping and an approachable and friendly nature is. You will also need to bring patience and a sense of humour. We provide regular training and a supportive and flexible work environment.

This post is 21 hours per week with working days on a rota basis Monday – Friday including Bank Holidays with occasional weekends as required (hours between 8am-6pm) The salary is pro-rata of the advertised salary range.

Please note: should we receive a high volume of applications, we reserve the right to close this vacancy early.

For an informal discussion about the post please contact Martina Brooks on m.brooks@greenwich.ac.uk  

Should you have any queries please contact the People Directorate Team on peopleoperationsadmin@greenwich.ac.uk  

The university is a brilliant place to work. We aim to become the top modern university in the UK by 2030 and our people are truly at the heart of what we want to achieve. We offer a great set of benefits including an excellent pension scheme, generous holiday entitlement, flexible working options including hybrid working and a genuine commitment to development.

We are looking for people who can help us achieve our Strategic Plan , through the values we expect for our whole university community, of being Inclusive, Collaborative and Impactful. 

Discover why the university of Greenwich is the perfect place to shape your future – watch our Vice-Chancellor & Chief Executive's inspiring message on why you should join us Your Future Starts Here .

To apply, please visit the University of Greenwich vacancies page and complete all details, including the supporting statements (please note attached CVs and personal statements will not be seen by the recruitment panel at the application stage). Current Vacancies - Jobs at Greenwich  

Employment Visa: Under the UK Government Points Based System scheme this role does not meet the criteria to be sponsored for a Skilled Worker Route application. 

We are committed to building a strong, diverse workforce that reflects the communities we serve. 

We do this through taking positive action such as encouraging applications from Black, Asian and Minority Ethnic, disabled and LGBT+ people. As part of our commitment to Equality, Diversity and Inclusion, Time to Change Employer Pledge /Mentally Healthy Universities , we are committed to promoting and supporting the physical and mental health of all our staff and removing barriers to improve inclusion. 

We encourage applicants to disclose experience of mental health problems so we can support them fully during our recruitment process and make any necessary reasonable adjustments. Any information disclosed will be kept confidential and separate from the job application form. 

We are making significant strides to understand and continuously improve our employees’ experience, and we are committed to implementing progressive diversity talent management

Further details:
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