Manager, Learning Delivery Operations

Tēnā koe. Nau mai ki te Kuratini Tuwhera. Mō te tūnga | About the role

Reporting to the Executive Director, Learning Delivery, the Manager, Learning Delivery Operations is responsible for leading the directorate’s operational and administrative functions, ensuring that the processes, systems, and procedures supporting effective learning and teaching delivery are well-coordinated and operate efficiently across the Learning Delivery Directorate.

Key responsibilities will be to:

• Provide operational and administration support, including financial and budgeting.
• Ensure compliance with operational processes and policies.
• Coordinate reporting and respond to learner feedback for continuous improvement.
• Maintain accurate contracts and agreements for learning delivery.
• Establish communication channels with internal parties to support delivery arrangements.
• Recruit, retain, and develop staff in line with Open Polytechnic's policies.
• Maintain quality and minimise risk through appropriate systems within the team.
• Ensure resources and facilities are available for direct reports.

This role is based at our Lower Hutt campus.

Ngā hua o tō tomo mai ki a mātou - Why you should join our team

Here's just a few reasons why people enjoy working for Open Polytechnic: 

• An organisation that makes a positive difference to people's lives
• A culture that values positive work life balance 
• Free on-site car parking 
• A modernised working environment  
• Subsidised school holiday programmes for your children  
• Free fitness classes  
• Great coffee at our on-site café

Ngā pūkenga mo te tūnga | What you will bring to the role

You will have a passion for impacting the lives of everyday people and seeing them achieve their educational goals and dreams. You will also constantly be striving to be the best you can be, just as our ākonga (students) do, and you pride yourself on the quality of your work.

If you have the following qualification, skills and experience we would like to hear from you.

• Knowledge of Mātauranga Māori, understanding and knowledge of the principles of Te Tiriti o Waitangi, and some proficiency in Te Reo me ona tikanga Māori
• Well-developed communication skills with the experience to effectively clarify goals and communicate information in a business situation
• Proven successful team management and coaching experience including remote management
• Experience leading and driving strategic change, operational planning and implementation
• Relevant operational and administration experience with emphasis on customer focus, preferably in a tertiary education environment
• Well-developed interpersonal skills with the ability to quickly establish rapport and credibility to work with peers in a collegial, constructive manner
• Financial management and budgeting skills.
• Ability to interpret complex data for organisational improvement.
• A graduate qualification

Mō mātou | About us

The Kuratini Tuwhera is Aotearoa New Zealand's leading distance and online learning provider. 

We specialise in taking the learning to our students, focusing on enabling the success of approximately 30,000 students each year. We are a place where you can make a difference.

We offer a wide range of learning disciplines from Real Estate to Social Work, Construction and Education. From our Academic Staff Members to our Student Journey Centre, we ensure our students are at the heart of everything we do, every step of the way.

We are proud of our kaimahi and value every contribution from our people.

Tono mai | Apply now

If this role sounds like you, we would love to hear from you. Applications must be submitted online via our career's website.

Contact Nerida.Radley@openpolytechnic.ac.nz with any questions about the role.

Applications close 11 pm on 5 February 2026.

Noho ora mai. Tēnā koe.