Senior Technical Business Analyst

• Information Technology Services (ITS)

• Full-time, fixed-term position through to the end of December 2026

• Base salary will be in the range $117,958 - $132,247 + 17% Superannuation (HEW Level 8) 

• Based at our St Lucia location  

About This Opportunity  

The Senior Technical Business Analyst provides strategic analysis, planning and delivery support for enhancements across key enterprise platforms at the University of Queensland, including Governance, Risk and Compliance (Protecht), Service CRM (Oracle Service Cloud), and associated ERP systems.

Working across business, technology and vendor teams, this role leads the elicitation and translation of complex business and technical requirements into scalable and sustainable solutions. The position plays a key role in aligning system functionality and product direction with UQ’s strategic priorities, while supporting continuous improvement across critical enterprise platforms.

Key responsibilities will include:

• Lead business analysis activities across enterprise SaaS platforms and integrated systems, including requirements elicitation, documentation, validation and traceability

• Investigate operational issues and improvement opportunities, identifying root causes and recommending enhancements to systems, processes and service delivery

• Facilitate stakeholder workshops and engagement activities to gather requirements, prioritise enhancements and build consensus across technical and business teams

• Support solution delivery through testing coordination, change management activities and continuous improvement initiatives to enhance system performance and usability 

About UQ 

As part of the UQ community, you will have the opportunity to work alongside the brightest minds, who have joined us from all over the world.  

Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you will have the opportunity to contribute to activities that have a lasting impact on our community. 

Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards  are available, such as: 

• Up to 26 weeks paid parental leave/paid primary care leave 

• 17% superannuation contributions + 17.5% annual leave loading 

• Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight 

• Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family 

• Career development opportunities –access to exclusive internal-only vacancies and our Study for Staff program 

• On campus childcare options 

• Affordable parking (from just $6.40 a day) 

• Salary packaging options 

About You 

 You are an experienced technical business analyst with strong analytical capability and the ability to work across complex enterprise environments. You are confident translating business needs into technical solutions and collaborating with stakeholders to deliver improvements that support organisational outcomes.

You will demonstrate:

• Postgraduate qualifications in IT, business or a related discipline, or an equivalent combination of relevant experience and education

• Extensive experience working as a business analyst in complex environments involving enterprise systems and SaaS platforms

• Strong analytical and problem-solving skills with the ability to interpret complex information and identify practical solutions

• Proven ability to translate business requirements into technical specifications and work effectively with both technical and non-technical stakeholders

• Experience supporting system enhancements, integrations and continuous improvement initiatives

• Strong organisational skills with the ability to prioritise competing demands and deliver outcomes in dynamic environments

• Excellent communication and facilitation skills, including the ability to engage and influence stakeholders across diverse groups

• Strong understanding of system lifecycle management, testing practices and change management principles

Desirable: Experience with Governance Risk and Compliance platforms (e.g. Protecht), CRM platforms such as Oracle Service Cloud, or experience working within the higher education sector. 

Appointment to this role is subject to the successful completion of relevant pre-employment checks, which may include verification of the right to work in Australia, qualifications, and criminal history checks. This may also include checks relating to gender-based violence matters or other integrity and conduct requirements. 

You must maintain unrestricted work rights in Australia for the duration of this appointment to apply. Employer sponsored work rights are not available for this appointment.  

Questions?  

For more information about this opportunity, please contact Ebrahim Motala, Senior Manager, CRM, Records and Compliance Applications at e.motala@uq.edu.au .    

For application inquiries, please reach out to the Talent Acquisition team at talent@uq.edu.au, stating the job reference number (below) in the subject line.  
 

We welcome applications from all individuals and are committed to an inclusive and accessible recruitment process. To be considered, please ensure you upload:  

• Resume 

• A cover letter summarising how your background aligns with the 'About You' section 

Our strength as an institution lies in our diverse colleagues. We're dedicated to equity, diversity, and inclusion , fostering an environment that mirrors our wider community. We're committed to attracting, retaining, and promoting diverse talent, particularly from Australia’s First Nations Peoples. If you require an alternative method to submit your application due to accessibility needs or personal circumstances, please contact talent@uq.edu.au . 

UQ is committed to a fair, equitable and inclusive selection process, which recognises that some applicants may face additional barriers and challenges which have impacted and/or continue to impact their career trajectory. Candidates who don’t meet all criteria are encouraged to apply and demonstrate their potential. The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role.  

Applications close Wednesday April 29 at 11.00pm AEST (R-63298).