Program Support Administrative Officer

Provide support to individuals seeking assistance through Federation TAFE’s Skills and Jobs Centre, Career Advice Service and Reconnect programs.
• Federation TAFE – SMB Campus
• Full-time, fixed-term appointment until December 2026
• HEW 4 - $72,998 p.a. plus up to 17% superannuation

Position closing date: 15/03/2026

Ranked number one university in Australia for First Generation Student Enrolments (Good Universities Guide 2022) and with top rankings in Victoria around student support, social equity, skills and employment, we are driven to make difference to every student and the community providing lifelong learning, skills, and research locally, regionally, and globally.
 
With University and TAFE campuses in Ballarat, Berwick, Gippsland, and the Wimmera we are positioned to provide pathways from vocational education and skills training through to higher education.

About the role

As the Program Support Administrative Officer, you will be the first point of contact with individuals seeking assistance through Federation TAFE’s Skills and Jobs Centre, Career Advice Service and Reconnect programs. This position provides a range of end-to-end administrative support including the maintenance of student data. You will work collaboratively to support the achievement of Federation TAFE’s operational outcomes.

You will:

• provide effective and efficient end-to-end administrative support to Federation TAFE and related commercial activities;

• provide reception and exceptional customer service across Federation TAFE ensuring prompt and accurate information and advice is provided for prospective and current students, commercial clients, members of the public and University staff;

• be a point of contact for clients to answer enquiries, support applications, information/induction sessions, tours, and facilitating enrolments; and

• provide administrative support for the collection of data for internal and external reporting, including Performance Panels and government reports.

About you

Reporting to the Team Leader – Reconnect, Skills and Jobs Centre, you will work collaboratively with a range of internal and external stakeholders and will have experience in providing effective and efficient end to end administrative support in a complex education setting.

You will possess demonstrated:

• problem solving, organisational and time management skills and the ability to prioritise work demands to meet conflicting deadlines in a busy office environment;

• experience using student management systems, along with knowledge of finance systems and room booking systems;

• interpersonal and communication skills, including the demonstrated ability work in cross functional and diverse teams.

• Microsoft Office software skills, in particular Word, Excel, PowerPoint, Teams and email, as well as the demonstrated ability to use other relevant applications.

All University positions must hold a valid Employer Working With Children Check (WWCC). Please refer to the position description for WWCC requirements.

How to apply

Please apply by Sunday, 15 March 2026

Applicants are required to submit a suitability statement not to exceed two-pages and a resume.

View position description

Federation University is committed to The Circle Back Initiative program, whereby we will respond to every applicant.

If you are experiencing technical difficulties with your application, please email the Recruitment team or phone 03 5327 9756. Our position descriptions also list a contact person for job specific inquiries.

Let our staff tell you more.