Cluster Support Officer

• Full-time, Fixed Term position until October 2027

• Salary Level HEW 5 + 17% Superannuation

• Based at the Melbourne CBD campus

About the role

Are you highly organised, great with people, and experienced in providing administrative support?

We’re looking for a Cluster Support Officer to join our team in the College of Vocational Education (CoVE).

This is a varied and dynamic administrative role, supporting educators and program teams to deliver great student outcomes.

As a Cluster Support Officer, you’ll work closely with Program Managers and Coordinators to provide day-to-day admin support, help coordinate projects, and keep things running smoothly. You’ll also play a role in improving processes, enhancing the student experience, and supporting effective use of funding.

The role sits within an embedded support model and reports to the Operations Coordinator, with a strong connection to the cluster's leadership. It offers a mix of business-as-usual administration and project-based tasks that align with the College’s operational needs.
 

We’re looking for someone with excellent attention to detail, strong problem-solving skills, and a proactive, collaborative approach. You’ll be adaptable, organised, and able to manage competing priorities in a fast-paced education environment.

To be successful in this position, you will have:

• Demonstrated experience in providing high-quality administrative and customer service support within a complex organisational environment, including managing queries and supporting the implementation of processes across multiple priorities.

• Highly developed interpersonal skills and proven ability to build and maintain strong collaborative working relationships with a variety of internal and external stakeholders.

• Excellent organisational and planning skills, with the ability to manage competing priorities, maintain strong attention to detail, and deliver high-quality outcomes within tight timeframes.

• Strong written and verbal communication skills, including the ability to apply communications templates to prepare clear and accurate correspondence and documentation for a variety of audiences.

• Demonstrated flexibility, initiative, and adaptability, with the ability to work independently under broad direction and collaboratively within a dynamic team environment.

• Demonstrated ability to support the implementation of operational processes and contribute to process improvements, with a focus on enhancing efficiency, data accuracy, and student and operational outcomes.

• Proven ability to use information and communication technologies effectively, including Microsoft Office 365, including Word, PowerPoint, Excel, Outlook and Teams and relevant data systems, with a high level of accuracy and attention to detail.

Please Note: Appointment to this position is subject to passing a Victorian Employee Working with Children and a National Police Check.
 

About the College

The purpose of RMIT’s College of Vocational Education is to empower learners and our industry, community and government partners to succeed in the new world of work. Our five-year strategic roadmap, ALiVE@RMIT, purposefully guides everything we do in vocational education to deliver our vision: to position RMIT as a leading multi-sector provider with global impact and influence.  

Led by our Deputy Vice Chancellor, the College of VE is reimagining how we deliver vocational education to create unique experiences for our students and partners, so we can:  

• lead in practice-based learning  

• empower learners for the future of work  

• engage industry and community at scale  

• grow for impact and influence    

The College of VE is delivering impact through transformation that creates long-term change.  

To Apply 

Please submit your CV and covering letter addressing your suitability for this position by clicking on the ‘Apply’ link at the top of this page.

For further information about this position, please see the Position Description hyperlinked below or contact Mykayla McCartin via email mykayla.mccartin@rmit.edu.au

Please do not submit your application via email.

Position Description - Cluster Support Officer

Please note, if you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to RMIT's Jobs website to access the Position Description at the bottom of the page. 

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Applications Close:
3 May 2026 11.59 pm

RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.  

In line with RMIT University’s commitment to a safe, respectful and inclusive environment, from 1 January 2026, the University will also consider gender-based violence (GBV) risk factors as part of our recruitment processes.  All applicants will be required to complete a gender‑based violence declaration in accordance with the National Higher Education Code to Prevent and Respond to Gender-based Violence .  Preferred candidates will also be required to undertake relevant pre‑employment background checks, including Working With Children Checks. Information provided will be treated confidentially and considered only for its relevance to the role and RMIT’s safety obligations.

At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT (including alternate formats of application forms). To discuss adjustment requirements, please contact Dani, via talentsupport@rmit.edu.au or visit our Careers page for more contact information - https://www.rmit.edu.au/careers.

We are a Circle Back Initiative Employer – we commit to respond to every applicant.